Customer Care
We want you to be very satisfied with your Quadra-Fire hearth product. This section of our website contains helpful information to ensure that your Quadra-Fire product is safe, reliable and easy-to-use.
All warranty, service, and technical support questions should be directed toward your dealer. A dealer is the best source to answer your questions. However, if you want to ask us a question regarding Quadra-Fire, please visit the Ask a Question section. You may find the answer to your question there. If not you can e-mail us through a form.
Here are some common questions:
- How do I remove the glass from my fireplace?
- How do I light my pilot light?
- Can I install a fireplace, stove or insert myself?
- Can I convert my wood burning to a gas fireplace?