Owner Resources: Troubleshooting & FAQs


Troubleshooting & FAQs

To ensure ease of use and proper functionality of our hearth products, Quadra-Fire has compiled a list of in-depth product information in the form of our most commonly asked questions. From stove use during a power outage to questions about lighting your pilot light, we hope to have answers to whatever issues you are currently facing.

Do you have additional questions for Quadra-Fire? Visit our Ask a Question section. If you still cannot find the answers you are looking for, especially for service, technical, and warranty-related inquiries, please contact your local dealer. To find your nearest authorized dealer, click here.

Common Questions

Browse our common questions section for answers to questions about our products, installation, service, maintenance, and more.

How to Light Your Pilot

Has the pilot light on your fireplace gone out? Don't worry, we provide helpful step-by step directions for relighting your pilot light.

Power Outage

No Power? You can still use your Quadra-Fire Stove or Fireplace.

Service and Support

Find a local dealerFireside for service and support.

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