Troubleshooting & FAQs
We want you to be very satisfied with your Quadra-Fire hearth product. This section of our website contains helpful information to ensure that your Quadra-Fire product is safe, reliable and easy-to-use.
All warranty, service, and technical support questions should be directed toward your dealer. A dealer is the best source to answer your questions. However, if you want to ask us a question regarding Quadra-Fire, please visit the Ask a Question section. You may find the answer to your question there. If not you can e-mail us through a form.
Here are the most common questions:
Go To Common Questions
Browse our common questions section for answers to questions about our products, installation, service, maintenance, and more.
How to Light Your Pilot
Has the pilot light on your fireplace gone out? Don't worry, we provide helpful step-by step directions for relighting your pilot light.
No Power? You can still use your Quadra-Fire Stove or Fireplace.
Ask a Question
Need help? Browse our FAQs and if you can’t find what you’re looking for ask us a question.