Owner Resources: Troubleshooting & FAQs


Troubleshooting & FAQs

We want you to be very satisfied with your Quadra-Fire hearth product. This section of our website contains helpful information to ensure that your Quadra-Fire product is safe, reliable and easy-to-use.

All warranty, service, and technical support questions should be directed toward your dealer. A dealer is the best source to answer your questions. However, if you want to ask us a question regarding Quadra-Fire, please visit the Ask a Question section. You may find the answer to your question there. If not you can e-mail us through a form.

Here are the most common questions:

Go To Common Questions

Common Questions

Browse our common questions section for answers to questions about our products, installation, service, maintenance, and more.

How to Light Your Pilot

Has the pilot light on your fireplace gone out? Don't worry, we provide helpful step-by step directions for relighting your pilot light.

Power Outage

No Power? You can still use your Quadra-Fire Stove or Fireplace.

Service and Support

Find a local dealerFireside for service and support.


Connect With Us

Like Quadra-Fire on Facebook Follow QuadraFire on Twitter Follow Quadra-Fire on YouTube Google+
Remodeling and Home Design