Common Questions

Pellet Products: General

There are many benefits of heating with pellets versus other types of fuel. The wide availability of wood pellets makes this fuel type both convenient and affordable, while providing a fantastic alternative to having to chop wood for a comparable heating experience. When compared to gas, oil, and electricity, pellets offer a much more sustainable option. Wood pellets are both renewable and clean burning, making this fuel type a great choice for the environment as well as your home.

Wood pellets that are used in our stoves and inserts are a compacted combination of wood and wood by-products. These by-products, like sawdust, are the waste product of woodworking industries like furniture manufacturing, construction, and lumber milling.

Keeping your pellets inside, in a cool, dry, climate controlled environment is the best way to store wood pellets over long periods of time. By ensuring that your pellets never come in contact with moisture or humidity, they should remain useful over the course of multiple seasons.

Wood pellets can go bad, but if properly stored will last over long periods of time. Pellets deteriorate only when exposed to the elements – mainly moisture – and will be of no use once damp. Keeping your wood pellets cool and dry is essential to their longevity.

There are multiple factors that must be addressed before choosing the appropriate pellet or wood stove for your home. You must consider the amount of power necessary to heat the space you wish to heat, and you also need to keep in mind that certain stoves require specific ventilation options to function properly.

To learn more about which specific wood stove would best suit the heating needs of your space, contact your nearest Quadra-Fire dealer today.

To ensure that you are able to hook your specific heating product to your thermostat, you must first make sure they are compatible. For product specific information regarding how to connect your thermostat to your pellet stove, check your product manual. Can’t find your manual? Find your model number and visit the install and owners manual page for more details.

Now that you have confirmed that your stove is compatible, you want to ensure proper placement of your thermostat. Aim for roughly 5 feet off the ground, ensuring that you place your thermostat away from windows and out of the direct heat path created by your stove.

Yes. Every one of Quadra-Fire’s current stove products are EPA Certified. If you would like more information, the United States Environmental Protection Agency website, found here, provides a list of all certified pellet stove products.

Quadra-Fire provides all of our service and technical support through out network of authorized Quadra-Fire dealers. These locations are staffed with industry experts who have been trained in each of our specific products. If you have any need of Quadra-Fire technical support, contact your nearest dealer today.

Quadra-Fire does not sell service parts directly to consumers, but operates through our network of authorized dealers. With extensive training and expertise, the staff at our dealer locations will help you to process any and all warranty claims, and order whatever parts your product needs to function properly.

For warranty information, a warranty was shipped to you with your product. There are current versions of the Hearth & Home Technologies warranties located here, but be aware that they may not be the same as your existing warranty.

Are you in search of your nearest authorized Quadra-Fire dealer? You can easily locate the contact information of your local dealer by clicking here.

Each fireplace or stove product has a rating plate with the model and serial number listed on it. It is located either inside the stove, under the stove (if an insert) or on the back of the stove. View your specific product’s owners manual to find yours.

Pellet Products: Installation

To be used safely, your pellet stove requires an approved pellet venting system. While it is not necessary to have a traditional brick or stone chimney, you will need access to an approved pellet venting system. Since pellet venting is regulated by local code requirements, we suggest that you see speak with your local Quadra-Fire dealer for more information on your specific region.

Depending on the pellet stove you own, you will need either a 3” or 4” vent pipe. Learn more about the venting size and requirements of your stove by referencing your owner’s manual or contacting your local Quadra-Fire dealer.

Since this can vary by product and vent pipe, please reach out to your local Quadra-Fire authorized dealer for help answering this question.

No, you do not need an existing fireplace--a pellet insert can be installed without a fireplace. You can find more information on this by referencing the “Use as a built in” section of your owner’s manual and by speaking with your local Quadra-Fire dealer.

There could be many parts of your home that are suitable for the installation of a pellet stove. To determine which space might be best, start by referencing your product manual for more information on your specific stove. Next, feel free to reach out to your local Quadra-Fire dealer for their expert guidance on finding the perfect space in your home for your pellet stove.

Due to the concentrated amount of heat they generate, you will need to protect your floors with a hearth pad or other type of floor protection. To identify detailed requirements and floor protection options, reference the appliance manual for your specific product.

An Outside Air Kit brings in a continuous supply of combustion air from outside your home straight to your stove. While it is not always required to use an Outside Air Kit, it is highly recommended. There are some situations where an Outside Air Kit is absolutely required, for example when the appliance is located in a mobile home. Outside Air Kits are also sometimes required by local code. Please refer to your local Quadra-Fire dealer to learn more about Outside Air Kits and if your city code requires you to use one.

Since building permits are regulated locally, please reach out to your local code enforcement to learn more. Permitting requirements can vary greatly--even regionally. Your local Quadra-Fire authorized dealer can also help you navigate this process and learn more about the permitting process.

Pellet Products: General Operation

Since start up and shut down processes vary by specific appliance, please reference your owner’s manual for more information.

If your pellet stove loses power for any reason, including a power outage, it will no longer operate. During a prolonged period of power loss, the fire will continue to burn until it extinguishes naturally over time. To prevent smoke from entering your home during the extinguishing process, please refrain from opening any of the stove’s doors.

In the event of a power outage, we strongly advise that you have a battery backup system for your pellet stove. A battery backup system ensures uninterrupted use of your appliance, which prevents smoke from entering your home since the fire will not naturally extinguish itself. If you’re interested in using a generator to power your pellet stove, we recommend that you reach out to your local authorized dealer to identify the best option for your needs.

Each of our appliances generates powerful heat. However, these appliances are intended to heat individual rooms or zones of a home, not the entire house. If you have questions about heating your entire home, please contact your local Quadra-Fire dealer to discuss heating options available to you.

There are several factors that can affect how many pellets your stove regularly uses, including the size of the room/zone being heated, the temperature outside and user settings. If you feel that your pellet stove is using an abnormal amount of pellets, please consult with your local authorized dealer to ensure that your stove is working properly.

There are many potential reasons why the auger on your stove has stopped feeding pellets, including improper airflow, recent maintenance or jams in the auger. To ensure that the appliance is fixed properly and promptly, we strongly recommend that you consult with your local dealer to identify the source of the problem. With their help, you will be connected to the best resources and equipment necessary to fix your pellet stove.

Pellet Products: Troubleshooting/Maintenance

Over time you may need to clean the burn pot, heat exchanger, glass, hopper and pipe, as well as remove ash from the appliance. There are many factors that can affect how often you will need to clean your appliance, including fuel quality. Please refer to your owner’s manual to learn more about routine maintenance and how often it should be performed on your specific stove.

You can perform the majority of the maintenance on your pellet stove yourself by consulting your appliance’s manual. However, if you’re interested in having a complete vent and stove cleaning performed, we strongly recommend that a professional from your local Quadra-Fire dealer perform this task.

While it is normal to have soot on the glass of any fuel-burning stove due to buildup, there are many potential causes for abnormal amounts of soot. Soot buildup and smoke entering the home are often related. Improper airflow, including negative air pressure and short venting can cause these problems but it is important to work with your local Quadra-Fire dealer to diagnose the source of the issue. Once the issue is identified, your dealer can set you up with the necessary resources and equipment to fix your pellet stove.

It is normal for there to be a small amount of buildup on your firepot as a result of everyday use—there is nothing wrong with your stove. This buildup should be removed daily as part of routine maintenance. Fuel quality can affect the amount and strength of buildup on your firepot. For this reason, if you’re noticing abnormal buildup consider switching the brand of fuel you are using.

While there may be pellets that look unburned in your ash pan, never place these pellets back into the hopper. Items in the ash pan could still contain hot embers that can cause fuel in the hopper to accidentally ignite. Instead, all debris from your stove should be placed in a metal container with a lid, away from any items that are at risk for catching fire or burning.

A number of factors might cause your unit to experience failure to light. For example, there might be an issue with the igniter or your stove might simply need cleaning. Since there are many factors at play, we strongly recommend that you consult the owner’s manual for your specific product or contact your local dealer for more information.

There are many reasons your stove may have shut itself off unexpectedly. For information on the most common causes of appliance shutdown, please reference your owner’s manual. If you need further assistance, don’t hesitate to contact your local Quadra-Fire dealer.

Even if you have turned the thermostat down or if you have put your appliance in the “off” position, there might still be heat trapped within your firebox. Suddenly turning off the stove while there is heat in the firebox could be a safety risk. For this reason, your Quadra-Fire stove continues to run its combustion and convection blowers until heat is no longer sensed. If you sense that your appliance is running abnormally please contact your local Quadra-Fire dealer. Please note that unplugging the stove while it is running could cause serious damage to the electrical components—do NOT unplug your unit.

If your unit is making a roaring sound, this could indicate that there is an imbalance between air and fuel within your stove. There are a few reasons this could be happening. Your unit could simply need to be cleaned, or you might need to adjust the feed rate of fuel into your stove. For more specific information, please reference your owner’s manual.

Maintenance

No, you cannot cover the louvers as this poses a serious risk to you and your home. Since the louvers are designed to facilitate airflow within the heat exchanger, blocking them can lead to fires. Covering the louvers will not only render your manufacturer’s warranty void, but it can also potentially void your homeowner’s warranty.

If your home has lost power for any reason, your Quadra-Fire stove or fireplace is still operable. Click here to learn more about what to do in the event of a power outage depending on the requirements of your specific appliance.

No, if you are using something else to activate your fireplace you cannot change the frequency of your remote. Each remote, specially designed by Hearth & Home Technologies, contains a specific security code within the transmitter to prevent your remote from being activated by another. In the event that you have two or more Health & Home Technologies in your home, you can enable the “learn” function for each transmitter to its specified receiver. Be sure to activate the “learn” function on each remote you use to ensure that each one functions properly.

It’s important to keep in mind that what you are burning can affect the odor coming from your fireplace. You should only be using kindling, newspaper or seasoned wood in your wood-burning fireplace; burning artificial fire-starters can cause an odor. Notably, some fire-starters or logs are bound with a wax-like material. This material does not burn. Instead it melts and can cause a strong odor if it pools near the heat source. Other factors include a change in what you are burning, if you have cleaned your fireplace recently, if there is something resting atop your fireplace and more.

Your Hearth & Home Technologies remote control operates by using radio frequency. This specially set frequency, combined with a security code within your transmitter, prevents another remote control from turning on your fireplace. While infrared is used for TV and stereo remotes, this is an unreliable option for fireplaces due to various facings and installation methods.

Most of our gas fireplaces have a glass front that entirely seals off the combustion firebox and gas burner from your home. Combustion air utilized by your gas fireplace comes directly from the outdoors into your home through a large pipe. Within this pipe there is a smaller coaxial pipe that releases all combustible gases back outside. This direct vent (DV) system is intended to preserve indoor air quality. Depending on customer preference and the location of the fireplace within the home, your direct vent can be installed on either an outside wall or through your roof.

Since igniter replacement varies by appliance and model, please refer to the resources below for detailed information. Additionally, you can reference your owner’s manual and consult with your local authorized Quadra-Fire dealer for assistance.

Igniter replacement instructions for Quadra-Fire AE products
OE igniter replacement instructions
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To avoid permanent etching, it is crucial to clean your glass after the first three hours of burn time. To begin, be sure that the glass has had the chance to cool completely. We also recommend that your gas is turned off while you are cleaning the glass. Next, follow the instructions in your owner’s manual to remove the front face/louvers and lift the glass out. Place the glass on a soft surface and use a soft cloth to wipe both sides with a non-ammonia household cleaner. If you notice significant buildup that is difficult to remove, use a product like Rutland White Off Glass Cleaner, Stove Bright Glass Cleaner or another deposit remover as recommended by your authorized dealer. Finally, place the glass back in your appliance, ensuring that all parts are secure. Following the first glass cleaning, you can clean your glass as often as you’d like. Please do not use abrasive cleaners as they may cause etching.

Always make sure to remove your fireplace glass before lighting your pilot.

  1. Find your gas supply valve, usually located behind louvers and below the glass opening. This valve may be blue or red.
  2. Pivot the handle to be parallel to the gas line in order to open the gas supply valve
  3. Find the pilot assembly with spark igniter. The pilot assembly can be found in the bottom center, below and behind logs in the firebox.
  4. Next, identify the black or red igniter button* and press it to ensure that there is a spark at the pilot area.
  5. Find the valve control knob, which will have the words “ON”, “OFF” and “PILOT” on it. This knob is usually black or green. Push in and turn counter-clockwise until the word pilot is in the 6 o’clock position.**
  6. While you press and hold the valve knob (it will press in about ¼”), press the red piezo button once per second until the pilot ignites. If it does not light, try again in five minutes. Once it is lit, continue to hold the valve knob for 30 seconds then release slowly.
  7. If your pilot light goes out, contact your authorized local dealer for assistance. Be sure to shut off the gas supply. If the pilot light stays lit, rotate the valve counter-clockwise until “ON” is in the 6 o’clock position by pressing the valve knob in slightly and turning it.
  8. Last, secure the glass in place and turn the appliance’s “ON/OFF” switch on the wall or remote control to “ON” to start your fire.
  9. Enjoy your fireplace!

*If you have trouble locating the igniter button, you may not have a manual ignition system. To light your main burner, simply turn the appliance’s “ON/OFF” button on your remote or wall unit to “ON” to light your fire.

** Some valves are inverted in their brackets. If yours is a mirror image of the picture 4, the word “PILOT” will be in the 12 o’clock position to light the pilot and “ON” will be set to 12 o’clock to turn your main burner on.

Glass removal varies by specific model. For this reason, reference your owner’s manual or installation guide to identify how the glass is affixed to your unit and how you can remove it. For further questions, reach out to your local authorized dealer.

For your convenience we’ve created an in-depth instruction guide on how to replace the tadpole gasket. Click here to see the instructions.

You can expect your batteries to last about 6-12 months if used normally. Each battery in your remote control produces around 1.5V-1.6V in operation. If your batteries are generating between 1.3V and 1.35V, they may cause intermittent operation and should be replaced as soon as possible.

The fan kit on your fireplace is uses a rheostat control, which is comparable to a light dimmer switch. Ensure that your fan is set to your desired strength. Typically, the control area can be found either on a wall switch or behind the lower louver on your fireplace. For your convenience, we also offer a remote control for your fan kit that allows you to adjust the power settings from across the room. If you are interested getting a remote control for your fan kit, contact your local authorized dealer.

The fan on your wood-burning fireplace is intentionally set at lower cubic feet per minute (CMFs). We do this first to minimize the noise coming from your fan and second because a high-power fan could cool the temperature of the air released from the top louver of your fireplace. This would pose a problem since your fan is designed to move warm into your room rather than distribute air across the entire room.

If your fireplace is producing an odor and it is not brand new, dust could be a source. Be sure to clean upper and lower louvers and remove objects from your mantel, then replace them one at a time to see if they could be contributing to the smell. An odor could also be coming from the adhesives used around your fireplace. If none of these are the source of the smell coming from your fireplace, we strongly recommend that you have it professionally inspected by your local dealer.

Since our fan kits are controlled like a light dimmer using rheostat control, you have the power to control how powerful your fan is. The lower the speed, the quieter it will be. To change your fan settings, locate the control area either behind the lower louver of your fireplace or on the wall switch. Additionally, you can contact your local dealer to set up a remote control system to adjust the fan speed so that you can make adjustments right from your seat!

There could be a number of reasons why your remote control isn’t operating your appliance. The most common is that the battery simply needs to be replaced. Reference the detailed instructions below to properly replace your battery. If necessary, feel free to reach out to your local Quadra-Fire dealer to assist you with this process or help you identify the reason your remote isn’t functioning properly.

Remote reprogramming and battery replacement
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Absolutely. We strongly recommend that you have a professional inspect your appliances annually. Staying on top of routine maintenance can save you time and money and can also extend the life of your appliance. By getting annual inspections, you can guarantee that your appliances are operating properly.

It depends. The batteries can be left in the system if it is controlled from an IntelliSwitch wall control. If it is not, feel free to only install the batteries in the event of power loss.

The remote control has two or three main components, depending on the model you own. The hand-held device is used like a TV remote. It contains a transmitter that allows you to adjust various settings on your fireplace. The receiver, which receives the radio frequency emitted from the remote, can be found in or near the fireplace.

If you have remote model RCT-MLT, you’ll also have a Solenoid, which allows you to control the flame. The Solenoid works by varying the gas pressure to the burner and is installed directly onto the regulator.

Large amounts of metal, including metal artwork, can cause the radio frequency emitted from your hand-held transmitter to be deflected. This deflection creates interference between the transmitter and the receiver, which can cause the remote control system to operate incorrectly or not operate at all. Many precautions have been taken by Hearth & Home Technologies to ensure that everything works harmoniously between the transmitter and receiver. To make sure your system operates properly, the receiver should not be installed in the back of the fireplace.

The power source of your remote control depends on the model. For the model SMART-BATT, both the receiver and the transmitter are battery-powered. Models RCT-MLT, SMART-STAT, RC-100, RC-200, and RC-300 use batteries only to power the hand-held transmitters while the receiver is plugged into the junction box. The junction box, located in the bottom of the fireplace, requires a one-time professional hookup by an electrician when the fireplace is being installed.

If your appliance isn’t working properly, please reach out to your local authorized Quadra-Fire dealer. They will diagnose the problem and provide you with the necessary tools or resources to fix it. If your dealer is unable to diagnose the issue, we ask that they contact us directly so we can be of assistance to you.

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There are a number of reasons you might be feeling a draft from your fireplace. Most importantly, make sure your damper is shut since leaving it open can bring in a significant draft. If the damper is closed, reference your owner’s manual to ensure that all other potential openings have been sealed. The material your fireplace is mounted in can also affect the transfer of cold air into your home. Another issue could be the installation of the chase area. If you feel this might be the case or if you are unable to identify the source of the cold air, contact your builder to assess the installation of your fireplace.

Installation

You can if you have a heat circulating model, which means there are louvers in the top and bottom facing of the fireplace, and if there is electrical power to the junction box behind the lower louver, then you can easily install a fan kit.

No. Doing so will void the warranty on your fireplace and possibly void your homeowners insurance. An unvented gas log set that complies with the ANSI Z21.60 standard as a vented gas log set can be used as long as the damper is removed from the unit, but any other type of unvented log set will cause hazardous conditions.

No. The louvers allow room air to move around the heat exchanger. Blocking this air flow can cause fires and will void your manufacturer's warranty and possibly your homeowner's warranty.

Yes! However, there is an operational priority (Pecking order) of the various ways to turn your fireplace ON or OFF. The highest priority goes to the ON/OFF switch located near the valve assembly. For example, if you have the fireplace is turned “ON” via this switch, it will negate the wall switch and ON/OFF feature of your remote control.

Next, the wall switch takes priority over the remote control. In other words, if the wall switch is in the “ON” position and the units switch is in the “OFF” position, the remote control will not be able to turn the fireplace on or off. In either case, the RCT-MLT functions will work unless the "on- off" feature of the wall switch or fireplace switch is in the “ON” position.

Many of our gas fireplace models that have louvers or grills on the front can have a fan kit added. You will want to make sure that electricity is run to the junction box underneath the fireplace first, before ordering & installing a fan kit. You can test the junction box by plugging a lamp into the junction box and switching it on and off. Also make sure the circuit breaker is not tripped. If there is no electricity to the junction box you would have to run electric to the fireplace first before the fan kit could be installed. You can order a fan kit through your local dealer; installation instructions are packed with it.

Installation of our hearth products must be done in strict accordance with local or national building codes, and the unit's installation manual. We recommend that our products be installed by a factory-trained professional. You can find a factory-trained professional on this website under the Dealer Locator section.

You need to check with the manufacturer of your television. We follow the recommendations of the TV manufacturer. NOTE: we take no responsibility of any damage caused by the heat of the fireplace.

No. We make a wide variety of products that can be used in an outdoor porch, patio or open area under the Outdoor Lifestyles product line. You can view these products on this website under Outdoor Products.

No. The Manufacturer’s Suggested Retail Price (MSRP) shown on the website includes the fireplace or appliance only. Fronts, piping, surrounds, gas or electric connections, and installation will be in addition to this suggested price.

Please refer to the installation manual or users guide for your fireplace to see how the glass is attached to your specific model and instructions for removal.

The FCC in the United States and IC in Canada regulate the distance in which a radio frequency from the hand-held transmitter can operate. In optimum conditions, this distance is 90 feet. Since there are many things than interfere with radio frequency the maximum realistic distance from which a hand-held transmitter will communicate with the receiver is 25 feet. Radio frequency will go through normal residential constructed walls (wood, plaster, drywall), but distance will be reduced traveling through walls.

Yes. We recommend annual service of your fireplace by a qualified serviceperson. This will ensure that your appliance is functioning properly.

1) A hand-held transmitter. This is like a TV remote with which a person operates various features of the fireplace.
2) A receiver. This is located inside or near the fireplace and receives the radio frequency from the hand-held transmitter.
3) A Solenoid (for remote model RCT-MLT). This provides the option of a remote controlled variable flame. The solenoid is installed onto the regulator (located on the gas valve) of the fireplace to vary the gas pressure to the burner.

Excessive metal will deflect radio frequency in a direction that may not be in line with the receiver of your remote control. Interference of your radio frequency can cause the remote control to not respond properly to the hand-held transmitter. Hearth & Home Technologies has many built in safety functions to ensure that your remote control and fireplace operate in harmony. For this reason the receiver of the remote should not be installed to the very back of the fireplace. Large metal artwork can interfere with radio frequency.

Both the transmitter and receiver in model SMART-BATT are powered by batteries. Models SMART-STAT, RCT-MLT, RC-100, RC-200, and RC-300 are powered by batteries in the hand-held transmitters. The receiver is plugged into the junction box located in the bottom of the fireplace (Note: this requires an electrical hookup by qualified electrician at time of fireplace installation).

There are several possible causes of feeling cold air from a wood fireplace. You will want to make sure the damper is closed. Also check the installation manual for any other potential openings that may need to be shut. If the fireplace is mounted on cement versus plywood, that can also transfer cold into your home. If the chase area or doghouse is not insulated adequately, that is another possibility. Please check with your builder or installer on the insulation of the chase.

Purchase

Not directly. We only sell fireplaces through our local dealers. You can find a dealer near you by clicking on the Dealer Locator tab and entering your zip code, state or province in the box provided.

In an effort to deliver quality products, service, and safety, Hearth & Home Technologies, Inc. distributes our family of products exclusively through authorized and trained distributors and dealers. Occasionally, individuals will attempt to sell products online without the consent of the manufacturer. Heatilator, Heat & Glo, Harman and Quadra-Fire do not authorize the sale of products online. Here are a few things to consider if you are contemplating an online purchase of a quality hearth product.

Warranty - Heatilator, Heat & Glo, Harman or Quadra-Fire does not warranty products sold outside of our authorized dealer network, nor will they warranty service work on the product that is performed by anyone other than an authorized dealer. In addition, the warranty on our products applies to the original owner only and is nontransferable.

Customer Expectations - Our dealers are trained to evaluate your specific needs and suggest to you the products that will best meet those needs. When buying products online, you may be purchasing products that are not ideal for your situation and, as a result, be more costly than you anticipated. The products also require specific venting components with restrictions as to their installation which may not be evident in the purchase without a trained dealer to assess the installation application and recommend the appropriate venting scheme.

Shipping Damage - Our products are designed to ship to our customers using approved carriers and processes. The risk for damage increases if you attempt to ship product outside of our dealer network. We will not be responsible for any costs related to shipping damage.

Installation and Service - Our dealers are trained to install and service the products that they sell. We strongly recommend our products be installed and serviced by authorized dealers. Your warranty will be void if the product is not installed, operated and maintained in compliance with local building codes and with the instructions in the installer’s guide, owner’s guide and listing agent identification label furnished with the product. Your warranty will also be void if any service work is performed on the product by anyone other than an authorized representative. Furthermore, many local dealers will not service a fireplace they did not sell, making the authorized service of your product much more expensive. Lastly, the installation and set up of a product requires very specific installation and operational accessories. These accessories are often times not included in online sales, and can be very difficult and expensive to find after the fact.

For proper sales and service, find a local authorized dealer near you.

Yes! However, there is an operational priority (Pecking order) of the various ways to turn your fireplace ON or OFF. The highest priority goes to the ON/OFF switch located near the valve assembly. For example, if you have the fireplace is turned “ON” via this switch, it will negate the wall switch and ON/OFF feature of your remote control.

Next, the wall switch takes priority over the remote control. In other words, if the wall switch is in the “ON” position and the units switch is in the “OFF” position, the remote control will not be able to turn the fireplace on or off. In either case, the RCT-MLT functions will work unless the "on- off" feature of the wall switch or fireplace switch is in the “ON” position.

Not on a direct vent or B vent model. A gas fireplace is an engineered system that includes the firebox, burner, logs, venting and options which are tested and listed by AGA or UL. Changing any of the specifications or placement of the logs could void your manufacturer's warranty, and possibly even your homeowner's warranty.

The FCC in the United States and IC in Canada regulate the distance in which a radio frequency from the hand-held transmitter can operate. In optimum conditions, this distance is 90 feet. Since there are many things than interfere with radio frequency the maximum realistic distance from which a hand-held transmitter will communicate with the receiver is 25 feet. Radio frequency will go through normal residential constructed walls (wood, plaster, drywall), but distance will be reduced traveling through walls.

Under normal operating conditions the batteries should last 6 – 12 months. Each of the batteries used in the hand-held transmitters should be producing 1.5V to 1.6V to operate. If the batteries are generating 1.3V to 1.35V or less the batteries should be replaced and can cause intermittent operation.

1) A hand-held transmitter. This is like a TV remote with which a person operates various features of the fireplace.
2) A receiver. This is located inside or near the fireplace and receives the radio frequency from the hand-held transmitter.
3) A Solenoid (for remote model RCT-MLT). This provides the option of a remote controlled variable flame. The solenoid is installed onto the regulator (located on the gas valve) of the fireplace to vary the gas pressure to the burner.

Excessive metal will deflect radio frequency in a direction that may not be in line with the receiver of your remote control. Interference of your radio frequency can cause the remote control to not respond properly to the hand-held transmitter. Hearth & Home Technologies has many built in safety functions to ensure that your remote control and fireplace operate in harmony. For this reason the receiver of the remote should not be installed to the very back of the fireplace. Large metal artwork can interfere with radio frequency.

Both the transmitter and receiver in model SMART-BATT are powered by batteries. Models SMART-STAT, RCT-MLT, RC-100, RC-200, and RC-300 are powered by batteries in the hand-held transmitters. The receiver is plugged into the junction box located in the bottom of the fireplace (Note: this requires an electrical hookup by qualified electrician at time of fireplace installation).

Hearth & Home Technologies offers several remote options with different features and functions to fit the different needs of today homeowners. They are all compact in size to fit the palm of your hand and come with a wall mounting bracket for easy storage.

SMART-BATT - This remote is perfect for you if your fireplace was previous installed without power and it would be too costly or impossible to wire electricity to it. This remote offers the feature of turning the flame on and off manually or by thermostatic temperature control. Count down timer system (15 min to 9 hours). 24 hour clock. Low battery indicator icon. Safety Feature: child proof setting to disable the on/off button and manual shutdown after 9 hours of continuous operation.

SMART-STAT –120 volts must be wired to the fireplace. This remote is ideal for the homeowner who wants the functions of a wall thermostat and the convenience of a remote control. Use manual or thermostatic settings to operate the fireplace at desired temperature between 45 to 99 degrees. Count down timer system (15 min to 9 hours). 24 hour clock. Low battery indicator icon. Safety Features: A child proof setting to disable the on/off button is also standard and manual shutdown after 9 hours of continuous operation.

RCT-MLT – If you enjoy having the best, then this remote is ideally suited for you. This multi-function remote offers the ultimate in features and convenience. It can conveniently do the following with just the touch of a button:
- Turns the flame on and off manually.
- Functions as a remote thermostat.
- Has an automatic timer function that allows you to turn the fireplace on for a desired amount of time between 1 to 90 minutes.
- Easily adjusts your fan setting (High, Medium, Low).
- An LED/LCD digital read out of the room’s temperature.
- Safety features; If the fireplace is turned on manually or by the thermostat and is on constantly for 9 hours the remote will turn the fireplace off.
- Child Proof setting to disable the on/off button is also standard.

Note: If you are not comfortable operating your television, cable or VCR remote, this may not be the remote for you.

Remote Controls are a consumer convenience. They are great for the busy lifestyles of today and will enhance the relaxing mood created by our gas fireplace by allowing the user to relax in their favorite chair and operate their fireplace while reclining in comfort. They are especially convenient in large rooms where a switch on the fireplace or on the wall is not always easily accessed. It is also an extremely popular option for bed/bath sitting rooms.

Operation

No. Doing so will void the warranty on your fireplace and possibly void your homeowners insurance. An unvented gas log set that complies with the ANSI Z21.60 standard as a vented gas log set can be used as long as the damper is removed from the unit, but any other type of unvented log set will cause hazardous conditions.

No. The louvers allow room air to move around the heat exchanger. Blocking this air flow can cause fires and will void your manufacturer's warranty and possibly your homeowner's warranty.

Yes! However, there is an operational priority (Pecking order) of the various ways to turn your fireplace ON or OFF. The highest priority goes to the ON/OFF switch located near the valve assembly. For example, if you have the fireplace is turned “ON” via this switch, it will negate the wall switch and ON/OFF feature of your remote control.

Next, the wall switch takes priority over the remote control. In other words, if the wall switch is in the “ON” position and the units switch is in the “OFF” position, the remote control will not be able to turn the fireplace on or off. In either case, the RCT-MLT functions will work unless the "on- off" feature of the wall switch or fireplace switch is in the “ON” position.

No. The damper must be in the fully open position when using a wood-burning fireplace. Partially closing the flue (chimney) damper can cause smoke to spill into the room when burning wood, or cause carbon monoxide (CO) to come into the room when using gas logs.

Not on a direct vent or B vent model. A gas fireplace is an engineered system that includes the firebox, burner, logs, venting and options which are tested and listed by AGA or UL. Changing any of the specifications or placement of the logs could void your manufacturer's warranty, and possibly even your homeowner's warranty.

Not if your fireplace was shipped with a glass panel on the front. Direct vent fireplaces are sealed combustion systems and need the glass on to function properly. We sell optional screen mesh panels that go on the front of the glass that takes away any reflection, and adds an additional safety barrier against accidental contact with the hot glass panel. The other type of gas fireplaces we sell, called B-vent fireplaces, come with fixed, not sealed, glass fronts. You would need to check with your local dealer in the area to determine if the glass panel can be removed from this type of unit. Because removal of the glass is totally dependent on the specific unit installed, we cannot recommend that the glass be removed unless the specific model of unit denotes that it can be removed and the fireplace will still operate safely.

It's not recommended in climates that are high in humidity. Otherwise, you can turn the pilot off when you won’t be using your appliance for an extended period of time, and then use our on-line instructions to relight the pilot when needed.

No. The frequency of the remote control cannot be changed without special equipment, which is not readily available to homeowners and/or service companies. Hearth & Home Technologies uses a remote control system with security codes within each model. These security codes are burned into the transmitter of each model and cannot be changed. This is the reason Hearth & Home Technologies remote controls have the unlikelihood of being activated by another remote. If there is more than one Hearth & Home Technologies remote control at a home it is important that each hand-held transmitter has had the “learn” function activated to its designated receiver. If one hand-held transmitter was used in the “learn” activation for both receivers only one hand-held will function.

Hearth & Home Technologies remote controls have a manual switch on the receiver that can be turned to the OFF position. This switch is manual and will break the contact with the power source, whether it is battery or 120V power. This switch is just like the main power switch that controls any electrical appliance. It is completely unnecessary to unplug or remove batteries from the receiver.

Taking the batteries out of the hand held transmitter will not guarantee against accidental activation. Remember that each remote is equipped with a safety feature, which turns the fireplace off after 9 hours of continuous usage, when operated in the “manual mode”.

Operating the fireplace for longer than a continuous 9 hours is not a safety issue, but can cause the temperature in the room of the fireplace to reach higher than normal temperatures. It is always required to maintain the necessary clearance to combustibles as prescribed in the fireplace installation instructions.

On new wood-burning fireplaces, first determine what you are burning. You should only be using seasoned wood, newspaper, or kindling. Firestarters can cause a smell. Seasoned fireplaces: what have you burned in the past? Have you cleaned the fireplace prior to burning? If you have used firestarters and/or prefabricated logs, these products are bound together with a wax-type substance, which does not dissipate. This wax can pool and has been found under the hearth refractory and can cause a very foul odor. Also check what is on top of the fireplace. Remove all objects from mantel to see if this eliminates the smell.

Hearth & Home Technologies’ remote controls work by radio frequency, which offers the unlikelihood of another remote control activating your individual gas fireplace product.

Infrared (light signals) is often used with television and stereo remotes and requires there be no interference between the hand-held and the receiver. Fireplace facings, louvers and different installation options make infrared an unreliable option for fireplaces. Also, the brightness of the flame interferes with infrared control systems.

Sonic or Sound is the third technology used with remote controls. The early sonic technology was used on television, but quickly abandoned due to limitation in channels and choices. Most Sonic technology is used in the pest control industry today.

The Quadra-Fire wood stoves incorporate secondary burn tubes, which are more efficient, burn cleaner and require less maintenance than stoves with catalytic converters. More than 50% of the heat from your wood stove comes from burning the smoke, and stoves with secondary burn tubes burn that smoke inside the firebox, instead of in your chimney. Generally, the Quadra-Fire wood stoves average fewer emissions versus the EPA standard of 6 grams per hour. They are very clean burning. And, over the life of a catalytic converter stove, you will need to replace the converter several times. This is quite a costly maintenance requirement. You will not need to replace the heat tubes on the Quadra-Fire stoves.

The FCC in the United States and IC in Canada regulate the distance in which a radio frequency from the hand-held transmitter can operate. In optimum conditions, this distance is 90 feet. Since there are many things than interfere with radio frequency the maximum realistic distance from which a hand-held transmitter will communicate with the receiver is 25 feet. Radio frequency will go through normal residential constructed walls (wood, plaster, drywall), but distance will be reduced traveling through walls.

Under normal operating conditions the batteries should last 6 – 12 months. Each of the batteries used in the hand-held transmitters should be producing 1.5V to 1.6V to operate. If the batteries are generating 1.3V to 1.35V or less the batteries should be replaced and can cause intermittent operation.

Your fan kit has a rheostat control (like a light dimmer). You can get more air from your fan by making sure the fan control is turned up to the desired level. The fan control can be found in the control area behind the lower louver of the fireplace, or on a wall switch with rheostat. We also provide optional remote controls which can control your fan speed from your favorite chair! Your dealer can help you with adding a remote control.

Our fans are purposely designed at lower CFMs (cubic feet per minute). There are two reasons for this. This first is to minimize fan noise. Second, a high velocity would tend to cool the air temperature coming out of the top louver of the fireplace. The fan is designed to move warm air into the room, not to move air clear across the room.

On gas fireplaces that are not brand new and are emitting some odor, try cleaning behind the upper and lower louvers. Dust can cause odor. Another source of odor can be the items you have on your mantel. Remove all objects from your mantel and then replace the objects one at a time. A third source of odor can be from the adhesives used in surround materials. This will need to be investigated by your installer. If these suggested sources don’t correctly identify the odor, contact your dealer where the fireplace was purchased and have your fireplace inspected.

No, absolutely not. A direct vent uses a high temperature glass panel to seal off the burn area of the fireplace from the interior of the home. It pulls 100% combustion air to feed the fire from outside the home. Because of its design, a direct vent gas fireplace will not affect the indoor air quality of your home. Since no air from your home is going up the chimney, a direct vent model is very efficient. Vent free should actually be called room vented since the by-products of gas combustion all spill back into the room. The single largest by-product of the gas combustion process is water vapor. Over sizing or overuse of a vent free hearth product can lead to excess moisture in a well built, tightly constructed home. Excess moisture inside the home can contribute to odors, mold and mildew inside the home.

The following are the top reasons why remotes do not function:

1) Batteries do not have enough power or are installed incorrectly.
2) Misunderstanding on how the remote features operate the fireplace.
3) The slide switch on the receiver is not in the correct position.
4) The remote hand-held transmitter has not had the “learn” function activated to the receiver.
5) For standing pilot units, the thermopile must generate a minimum of 200 Millivolts. The fireplace requires more millivolts to operate via the remote control because it adds resistance to the system.
6) Defective component, for which replacement parts can be purchased or replaced under warranty within 1 year of the purchase of the remote.

1) The on/off switch on the fireplace and/or wall may be in the on position. This will over ride the remote control feature.
2) The remote is in the thermostat mode (SMART-STAT and RCT-MLT models) and the temperature of the room has not exceeded the desired temperature setting by 2 degrees Fahrenheit or 1 degree Celsius.
3) Batteries in the hand-held transmitter are old and underpowered. May work up close and will not work a few feet away.
4) Hand-held transmitter is outside of the 25’ of operation.
5) Hand-held transmitter has been dropped and the frequency has been moved off the frequency of the receiver.

If your system is controlled from an IntelliSwitch wall control, the batteries may be left in the unit. If not, install the batteries only when there is a power outage.

When the remote is in the thermostat mode (SMART-STAT and RCT-MLT models) and the temperature of the room has not exceeded the desired temperature setting by 2 degrees Fahrenheit or 1 degree Celsius the fireplace will not turn on and off. The thermostat is set with a 2 degree F (1 degree C) range to avoid continuous cycling of the fireplace.

The glass on a gas fireplace WILL reach very high temperatures. USE CAUTION: Carefully SUPERVISE children in the same room as your appliance; alert everyone to the hazards of high temperatures; do NOT operate with protective barriers removed; keep clothing, furniture, draperies and other combustibles away. Barriers such as screens over our direct vent glass help reduce the risk of burn from touching the glass. These screens are available through your local dealer.

While direct vent gas fireplaces are designed principally for their aesthetic value, we try to get as much heat output as possible to provide added value to the homeowner. It should be noted that while we are getting a lot of heat, we are passing the ANSI and UL standards for combustible temperatures. The allowable is 117°F above room temperature for combustibles. Average room temperature is 70-75°F; therefore a 187-192°F surface temperature can be expected. On a solid surface, 150°F is very hot to the touch (to put this in perspective, water boils at 212°F and the average bath water temperature is 110°F).

Each system is calibrated by the manufacturer and may not match exactly. If the temperature readings are within 3 degrees this is within the specification.

The temperature from one device to another is difficult to determine. The location of the thermostat is very important to the temperature that you are reading at any point in time. The important thing to remember is that you should develop a comfort area and the appliance will keep you at your comfort level rather than the exact temperature read out.

1) A hand-held transmitter. This is like a TV remote with which a person operates various features of the fireplace.
2) A receiver. This is located inside or near the fireplace and receives the radio frequency from the hand-held transmitter.
3) A Solenoid (for remote model RCT-MLT). This provides the option of a remote controlled variable flame. The solenoid is installed onto the regulator (located on the gas valve) of the fireplace to vary the gas pressure to the burner.

Excessive metal will deflect radio frequency in a direction that may not be in line with the receiver of your remote control. Interference of your radio frequency can cause the remote control to not respond properly to the hand-held transmitter. Hearth & Home Technologies has many built in safety functions to ensure that your remote control and fireplace operate in harmony. For this reason the receiver of the remote should not be installed to the very back of the fireplace. Large metal artwork can interfere with radio frequency.

Intermittent Pilot Ignition is an electronic system, which uses an electrode to ignite the pilot gas. In turn, the pilot flame lights the main burner gas. The term Intermittent is used because the pilot burner flame is only present when the main burner is operating. When the main burner is off the pilot is also off. The IPI system ensures the pilot flame extends over the burner for immediate ignition and secondly conserves energy when the appliance is not in operation.
Intellifire, an ignition system exclusively featured in Heatilator, Heat & Glo & Quadra-Fire products, is an energy-saving pilot ignition system for gas fireplaces and inserts. It provides an ignition flame only when needed and has a battery backup system that supplies power to spark the ignition flame in the event of a power outage.

Both the transmitter and receiver in model SMART-BATT are powered by batteries. Models SMART-STAT, RCT-MLT, RC-100, RC-200, and RC-300 are powered by batteries in the hand-held transmitters. The receiver is plugged into the junction box located in the bottom of the fireplace (Note: this requires an electrical hookup by qualified electrician at time of fireplace installation).

There are several possible causes of feeling cold air from a wood fireplace. You will want to make sure the damper is closed. Also check the installation manual for any other potential openings that may need to be shut. If the fireplace is mounted on cement versus plywood, that can also transfer cold into your home. If the chase area or doghouse is not insulated adequately, that is another possibility. Please check with your builder or installer on the insulation of the chase.

This is normal in the first few minutes of operation. If after the first 30 minutes of full burn you still have blue flames, an adjustment may be needed on your unit. For assistance with this, contact your dealer.

Sooting is a result of impingement caused by incomplete combustion, i.e. flames coming in contact with a surface, cooling the flame, and preventing combustion.

Most fans are wired into the fireplace with a fan sensor switch. This switch will activate the blower when the firebox heats up to a certain temperature. It will also automatically turn the blower off when the fireplace is turned off and the unit cools to a certain temperature. This sensor is provided so that you will not be circulating cold air in your home. The amount of time needed to heat up the fan sensor will differ depending on the model of your fireplace. It is common that blowers installed in Firebrick products will take longer to sense the heat and turn on your blower. Firebrick has greater insulating characteristics and holds the heat inside your firebox resulting in higher radiant heat and greater efficiencies

If your model has a standing pilot light, it does not require house current at any time to operate; or if your appliance has our patented IPI or IPI+ System, which works on a battery back up of 2 "D" or 4 "AA" batteries (depending on the particular ignition system), it will work in event of a power outage. You will need to install batteries for operation. If you have a fan or a remote control option, they will not work without power, but the appliance itself will burn and provide heat. (If you have a remote control, you may need to operate the appliance with the ON/Off switch in the control area of the appliance).

A damper clamp will come standard with your gas log set and MUST be installed to maintain a small opening at all times. This allows for the escape of any pilot exhaust. When the logs are in use the damper must be fully open.

Service

In many cases a gas fireplace has several facing and trim options. Fireplaces can be given a "face lift" by changing the stone facing or surrounds, and wood mantel options. Your local dealer can give you more details on the options for your particular fireplace, or visit our Fireside Furnishings website: www.firesidefurnishings.com.

Many of our gas fireplace models that have louvers or grills on the front can have a fan kit added. You will want to make sure that electricity is run to the junction box underneath the fireplace first, before ordering & installing a fan kit. You can test the junction box by plugging a lamp into the junction box and switching it on and off. Also make sure the circuit breaker is not tripped. If there is no electricity to the junction box you would have to run electric to the fireplace first before the fan kit could be installed. You can order a fan kit through your local dealer; installation instructions are packed with it.

No. The frequency of the remote control cannot be changed without special equipment, which is not readily available to homeowners and/or service companies. Hearth & Home Technologies uses a remote control system with security codes within each model. These security codes are burned into the transmitter of each model and cannot be changed. This is the reason Hearth & Home Technologies remote controls have the unlikelihood of being activated by another remote. If there is more than one Hearth & Home Technologies remote control at a home it is important that each hand-held transmitter has had the “learn” function activated to its designated receiver. If one hand-held transmitter was used in the “learn” activation for both receivers only one hand-held will function.

Each fireplace has a rating plate either inside the operating door or in the lower controls cavity. On that rating plate is your model number and serial number. Wood-burning fireplaces have a metal serial/model plate in the upper left side or right side of the firebox, or riveted on the smoke shield behind the screen. Gas burning fireplaces and inserts have a serial/model/rating plate in the lower cavity controls area. Gas stoves have a serial/model/rating plate attached to the back of the stove or inside the pedestal base.

Hearth & Home Technologies’ remote controls work by radio frequency, which offers the unlikelihood of another remote control activating your individual gas fireplace product.

Infrared (light signals) is often used with television and stereo remotes and requires there be no interference between the hand-held and the receiver. Fireplace facings, louvers and different installation options make infrared an unreliable option for fireplaces. Also, the brightness of the flame interferes with infrared control systems.

Sonic or Sound is the third technology used with remote controls. The early sonic technology was used on television, but quickly abandoned due to limitation in channels and choices. Most Sonic technology is used in the pest control industry today.

It is very important to clean your glass after the initial 3 hours of burn time. Failure to do so can cause permanent etching of your glass. 1) Make sure your glass is completely cooled. It is also recommended to turn the gas off when servicing your appliance. 2) Remove the front face or louvers of your fireplace; carefully remove the glass assembly of your fireplace (following the instructions in your manual) and lay it on a soft surface. 3) Wipe both sides with household glass cleaner (do not use a product with ammonia), using a soft cloth. 4) For heavy deposits, use Stove Bright Glass Cleaner , Rutland White Off Glass Cleaner, or other hard water deposit glass cleaner recommended by your servicing dealer. 5) Carefully replace glass on front of fireplace (following the instructions in your manual), making sure glass assembly and front are secured. 6) After this initial cleaning, clean your glass as often as necessary, particularly if adding new ember material. Never use any abrasive cleaners or cloths to clean your glass. Scratching can cause the glass to shatter.

CAUTION: ALWAYS REMOVE YOUR FIREPLACE GLASS PRIOR TO LIGHTING YOUR PILOT

STEP 1: Locate gas supply valve (typically behind louvers, below glass opening - may be red or blue).

STEP 2: Open valve by pivoting handle to be parallel to gas line.

STEP 3: Locate pilot assembly with spark igniter (located behind and below logs in the firebox - typically in the bottom center).

STEP 4: Then locate red or black igniter button.* Push igniter to verify spark at pilot area.

STEP 5: Locate the black or green valve control knob (knob with the words "ON", "OFF" and "PILOT" on it). Push in and rotate counter-clockwise until the word "pilot" is in the 6 o'clock position.**

STEP 6: While pressing and holding in the valve knob (in "PILOT" position - it should press in about 1/4"), press the red piezo button repeatedly (once per second) until the pilot ignites. If the pilot does not light, wait 5 minutes and try again. Once the pilot is lit, continue to hold the valve knob in for 30 seconds, then slowly release.

STEP 7: If the pilot light goes out, contact your nearest dealer for service. Remember to shut the gas supply valve off (picture #1). If it remains lit, press the valve knob in slightly and rotate counter-clockwise until the word "ON" is in the 6 o'clock position.

STEP 8: Finally, turn the unit's ON/OFF switch (or wall switch or remote control) to the "ON" position to start your fire. Make sure you put the glass front back on the fireplace prior to burning your fireplace. Make sure the glass is securely clamped on, at all points, prior to replacing the front.

STEP 9: Enjoy your fireplace!

* If you do not see a red or black spark igniter button, you do not have a manual ignition system. If power is actively supplied to your fireplace, simply turn the on/off button, wall switch or remote control to "on" to ignite your main burner.

** Note: Some valve assemblies may be inverted in their brackets. If yours appears to be the mirror image of picture #4, then the word "PILOT" will be in the 12 o'clock position to light the pilot, and "ON" will be set to the 12 o'clock position to turn on your main burner.

CAUTION: ALWAYS REMOVE YOUR FIREPLACE GLASS PRIOR TO LIGHTING YOUR PILOT

Please refer to the installation manual or users guide for your fireplace to see how the glass is attached to your specific model and instructions for removal.

Under normal operating conditions the batteries should last 6 – 12 months. Each of the batteries used in the hand-held transmitters should be producing 1.5V to 1.6V to operate. If the batteries are generating 1.3V to 1.35V or less the batteries should be replaced and can cause intermittent operation.

Your fan kit has a rheostat control (like a light dimmer). You can get more air from your fan by making sure the fan control is turned up to the desired level. The fan control can be found in the control area behind the lower louver of the fireplace, or on a wall switch with rheostat. We also provide optional remote controls which can control your fan speed from your favorite chair! Your dealer can help you with adding a remote control.

Our fans are purposely designed at lower CFMs (cubic feet per minute). There are two reasons for this. This first is to minimize fan noise. Second, a high velocity would tend to cool the air temperature coming out of the top louver of the fireplace. The fan is designed to move warm air into the room, not to move air clear across the room.

On gas fireplaces that are not brand new and are emitting some odor, try cleaning behind the upper and lower louvers. Dust can cause odor. Another source of odor can be the items you have on your mantel. Remove all objects from your mantel and then replace the objects one at a time. A third source of odor can be from the adhesives used in surround materials. This will need to be investigated by your installer. If these suggested sources don’t correctly identify the odor, contact your dealer where the fireplace was purchased and have your fireplace inspected.

No, absolutely not. A direct vent uses a high temperature glass panel to seal off the burn area of the fireplace from the interior of the home. It pulls 100% combustion air to feed the fire from outside the home. Because of its design, a direct vent gas fireplace will not affect the indoor air quality of your home. Since no air from your home is going up the chimney, a direct vent model is very efficient. Vent free should actually be called room vented since the by-products of gas combustion all spill back into the room. The single largest by-product of the gas combustion process is water vapor. Over sizing or overuse of a vent free hearth product can lead to excess moisture in a well built, tightly constructed home. Excess moisture inside the home can contribute to odors, mold and mildew inside the home.

Our fan kits come with a rheostat control (like a light dimmer). You can turn the control down to reduce the air noise from your fan. The fan control can be found in the control area behind the lower louver of the fireplace. We also provide optional remote controls which can control your fan speed and flame height from your favorite chair! Your dealer can help you with adding a remote control.

The following are the top reasons why remotes do not function:

1) Batteries do not have enough power or are installed incorrectly.
2) Misunderstanding on how the remote features operate the fireplace.
3) The slide switch on the receiver is not in the correct position.
4) The remote hand-held transmitter has not had the “learn” function activated to the receiver.
5) For standing pilot units, the thermopile must generate a minimum of 200 Millivolts. The fireplace requires more millivolts to operate via the remote control because it adds resistance to the system.
6) Defective component, for which replacement parts can be purchased or replaced under warranty within 1 year of the purchase of the remote.

1) The on/off switch on the fireplace and/or wall may be in the on position. This will over ride the remote control feature.
2) The remote is in the thermostat mode (SMART-STAT and RCT-MLT models) and the temperature of the room has not exceeded the desired temperature setting by 2 degrees Fahrenheit or 1 degree Celsius.
3) Batteries in the hand-held transmitter are old and underpowered. May work up close and will not work a few feet away.
4) Hand-held transmitter is outside of the 25’ of operation.
5) Hand-held transmitter has been dropped and the frequency has been moved off the frequency of the receiver.

When the remote is in the thermostat mode (SMART-STAT and RCT-MLT models) and the temperature of the room has not exceeded the desired temperature setting by 2 degrees Fahrenheit or 1 degree Celsius the fireplace will not turn on and off. The thermostat is set with a 2 degree F (1 degree C) range to avoid continuous cycling of the fireplace.

Each system is calibrated by the manufacturer and may not match exactly. If the temperature readings are within 3 degrees this is within the specification.

The temperature from one device to another is difficult to determine. The location of the thermostat is very important to the temperature that you are reading at any point in time. The important thing to remember is that you should develop a comfort area and the appliance will keep you at your comfort level rather than the exact temperature read out.

1) A hand-held transmitter. This is like a TV remote with which a person operates various features of the fireplace.
2) A receiver. This is located inside or near the fireplace and receives the radio frequency from the hand-held transmitter.
3) A Solenoid (for remote model RCT-MLT). This provides the option of a remote controlled variable flame. The solenoid is installed onto the regulator (located on the gas valve) of the fireplace to vary the gas pressure to the burner.

Excessive metal will deflect radio frequency in a direction that may not be in line with the receiver of your remote control. Interference of your radio frequency can cause the remote control to not respond properly to the hand-held transmitter. Hearth & Home Technologies has many built in safety functions to ensure that your remote control and fireplace operate in harmony. For this reason the receiver of the remote should not be installed to the very back of the fireplace. Large metal artwork can interfere with radio frequency.

Both the transmitter and receiver in model SMART-BATT are powered by batteries. Models SMART-STAT, RCT-MLT, RC-100, RC-200, and RC-300 are powered by batteries in the hand-held transmitters. The receiver is plugged into the junction box located in the bottom of the fireplace (Note: this requires an electrical hookup by qualified electrician at time of fireplace installation).

There are several possible causes of feeling cold air from a wood fireplace. You will want to make sure the damper is closed. Also check the installation manual for any other potential openings that may need to be shut. If the fireplace is mounted on cement versus plywood, that can also transfer cold into your home. If the chase area or doghouse is not insulated adequately, that is another possibility. Please check with your builder or installer on the insulation of the chase.

Wood Products

Yes--you can add a fan kit to your fireplace depending on the model. If you have a heat-circulating model, you can install a fan kit quite easily. Check to see if your wood-burning fireplace has louvers in both the top and bottom facing of the fireplace. If so, identify whether or not there is electrical power running to the junction box behind the bottom louver. If your fireplace has these features, you will be able to install a fan kit.

No, doing so will lead to dangerous conditions. For this reason, if you choose to burn unvented logs you will effectively void your fireplace’s warranty. Additionally, you risk potentially voiding your homeowner’s insurance. The one exception to this rule is that you may burn an unvented gas log set so long as it complies with the ANSI Z21.90 standard as a vented log set, and so long as the damper has been removed.

Hearth & Home Technologies chooses to distribute our appliances only through our authorized local dealers in order to ensure optimal service, quality and safety. Moreover, we do not condone the sale of any of our Quadra-Fire, Harmon, Heat & Glo or Heatilator products online through third-party individuals. The only way to ensure you’re purchasing a quality product is to buy directly from a local dealer. If you choose to shop hearth products online, there are a number of significant factors you should consider:

  1. Customer Expectation – Our authorized dealers are specially trained to assess your needs and find the best possible product for your situation. If you buy a product online, you may not be getting the best product for your home, which can lead to unforeseen expenses. Additionally our trained professionals can help you understand the venting system necessary for your specific product and identify the best possible installation location.
  2. Warranty – Quadra-Fire, Heat & Glo or Heatilator only issue warranties on hearth products that are purchased from our dealers. Additionally, we cannot warranty service done to your product if it is not performed by one of our authorized specialists. Warranties are nontransferable and apply only to the original owner.
  3. Installation and Service – We strongly recommend that you have your appliance installed and serviced by one exclusively by our dealers. If your appliance is not installed, maintained and operated according to your owner’s manual, local building codes, installer’s guide, and listing agent identification label, your warranty will be rendered void. Additionally, your warranty will be void if your fireplace is serviced by anyone who is not an authorized Hearth & Home dealer. Since other fireplace dealers follow these same guidelines, it can be significantly more costly to try to have your product serviced by a non-authorized individual. Furthermore, the specific tools and accessories necessary for proper installation are not included in online sales and are inconvenient and expensive to purchase on their own.
  4. Shipping Damage – If you order your appliance outside of your dealer network, the risk for damage to your product significantly increases since you are not utilizing our approved processes and carriers. Hearth & Home Technologies is not responsible for any damage done to your product if purchased outside our dealer network.

Yes, you can find glass doors for current wood-burning fireplace models. If you have an older model, please consult with your local authorized dealer to ensure that you are getting the specific, approved product you need. Installing unapproved glass doors increases the risk of a fire hazard since these doors may block off the cool air supply to the firebox chassis.

We strongly recommend that you have your product installed by an authorized dealer. Our products must be installed according to many strict building codes, both locally and a nationally. The only way to guarantee that your installation is up to code is to have your product installed by a trained professional. Find a local dealer here.

Since this is dependent on the make and model of your wood-burning unit, we cannot recommend that you remove the glass unless it is specifically approved in your owner’s manual or installation guide. If your fireplace had a glass panel installed when it was shipped, you cannot remove the glass, as it would disrupt the sealed combustion system necessary for direct vent fireplaces and cause your unit to operate ineffectively. If you have a B-vent fireplace, please consult with your local authorized dealer to see if removing the glass paneling is safe for your unit. For your convenience, we sell mesh barriers for your glass paneling that prevent glare and provide a layer of protection against contact with hot glass.

The MSRP (Manufacturer’s Suggested Retail Price) that you see on our site covers the cost of the wood-burning fireplace, stove or insert. Additional expenses such as gas or electric connection, surroundings, piping, fronts and installation are not included in the MSRP.

Your fireplace could be emitting an odor for a few reasons. You should only be burning kindling, seasoned wood or newspaper in your wood-burning fireplace. If you have a new unit, consider what you’ve been burning and change your fuel if you are using something other than those three things. Seasoned fireplaces could also produce an odor if you change the substance you’re burning or if you’ve had your unit cleaned recently. Additionally, some fire-starters are bound using a waxy substance that can melt and pool near the heat source, producing an unpleasant smell. Lastly, make sure that items atop your wood-burning fireplace or on your mantel are not producing the odor. If an unnatural smell persists, please contact your authorized dealer.

To locate your appliance’s model or serial number, you will need to look either in the lower controls cavity or inside the operating door to find something called the rating plate. This plate is located in the upper left or right side of the firebox on wood-burning fireplaces. For gas burning fireplaces and inserts, you’ll need to look in the lower cavity controls area for the serial/model/rating plate. Finally, if you own a gas stove you’ll find this plate either inside the pedestal base or attached to the back of the stove.

The main difference between the two systems is that Quadra-Fire stoves utilize secondary burn tubes. By comparison, stoves with secondary burn tubes require less maintenance, burn cleaner and are more efficient than stoves using catalytic converters. Secondary burn tubes capitalize on the fact that 50% of the heat generated by your stove comes from burning smoke. Instead of burning this valuable heat source in the chimney, secondary tubes burn smoke within your firebox, leading them to be more efficient. Additionally, Quadra-Fire systems are more environmentally friendly since on average they produce fewer emissions than the EPA standard of 6 grams per hour. Finally, Quadra-Fire systems save you money over catalytic converter systems since you will have to replace the converter several times, but you will never have to replace your Quadra-Fire heat tubes.

To convert your gas fireplace back to a wood-burning fireplace, you’ll need to cap your gas line and remove the log set and grate for vented log sets. You will also need to install a grate approved for use with natural wood. Additionally, you should have your damper checked to ensure that it had not been removed. If it has been removed or is not working correctly, you may be able to remedy the issue with a damper repair kit in order to use your unit as a wood-burning fireplace once again.

Though wood-burning fireplaces do, of course, give off heat, the majority of wood-burning fireplaces are used for decoration rather than efficient heat circulation. This is because all wood-burning fireplaces, including heat-circulating models, draw a significant amount of air from within your home. We offer many models that are both clean burning and efficient as well as many efficient wood-burning stoves and inserts.

The glass doors on your wood-burning fireplace should always be either fully closed or fully open, depending on the strength of the fire. When you are starting a fire the doors will be fully open, and can remain open if the fire is burning strongly. However, as the fire starts to naturally extinguish you should fully shut your glass doors as this minimizes the amount of air from your home going up your chimney. If you choose to burn gas logs in your wood-burning fireplace, the glass doors should be fully open. If the doors are open it is crucial that you keep the mesh barrier on your fireplace closed to minimize the risk of sparks or debris escaping from the firebox. Finally, if your wood-burning fireplace is see-through, the doors on both sides should either be open or closed when a fire is burning.

While either may be a viable option, your will need to decide whether cost or heat efficiency is more of a priority. Since we offer both, feel free to consult your local authorized dealer to identify which option fits your needs. If you are looking for the most cost-effective option, a nice set of gas logs is likely your best option. However, a direct vent gas insert is significantly more efficient. Despite the fact that a direct vent is more expensive, it will eventually pay for itself by saving you money on your gas bill. Please note that using vent-free log sets in our wood-burning fireplaces or installing room-vented log sets will void the warranty on your fireplace and could potentially void your homeowner’s insurance as well.

Since your fan kit is designed to bring warm into the room rather than distribute air throughout the room, it is intentionally set at a lower CFM (cubic feet per minute). This way the fan noise is kept to a minimum and the fan does not cool the air temperature from your fireplace’s top louver.

You can think of your fan controls the way that you think of a light dimmer. This control system, called a rheostat, is adjustable and customizable to the fan speed of your choice. To change these settings, you’ll need to locate the control area behind the lower louver of your fireplace. If you are interested, you can also reach out to your authorized local dealer to discuss an optional remote control that would allow you to adjust the fan speed from anywhere in the room.

We strongly recommend that you have your wood-burning hearth products inspected by a trained professional at least once a year. Annual inspections can save you hassle and money in the long run by identifying issues early on and making sure your appliance is working properly and efficiently.

The fire in your fireplace is fed with combustion air from outside your home. An outside air kit brings in more oxygen, which improves the heat efficiency of your fireplace if your home is well insulated and tightly built. Anyone considering the installation of a B-Vent gas fireplace or a wood-burning fireplace could benefit from installing an outside air kit.

When it comes to fireplaces, the term zero clearance could mean one of two things. A fireplace is classified as zero clearance if they can rest directly on the floor without special footings. All fireplaces we sell are zero clearance. However, zero clearance can also mean that you can finish right up to the face of the fireplace. We offer many models that ensure this clean look if you do not want any metal to show after installation. Please contact your local authorized dealer for more information on zero clearance fireplaces.

  1. Crumple up newspaper and place it beneath the grate.
  2. Place kindling (small sticks and twigs) on top of the newspaper in a crisscross pattern beneath the grate.
  3. Arrange logs atop the grate in a stable manner so that there is no risk of them rolling out or falling while they are burning. Your first few fires should be smaller; this will prevent the refractory from experiencing spidering or excess cracking.
  4. Light the newspaper and enjoy your wood-burning fireplace!

As a general rule, be sure not to fill your fireplace with too much newspaper and kindling or too many logs. An overfilled fireplace can lead to hazardous conditions.

You could be feeling a cold draft from your fireplace for a number of reasons. First and foremost, double-check that your damper is closed as this could cause a draft. If this is not the case, refer to your installation manual to see there are any other openings that might need to be shut. Other possibilities for feeling cold air include inadequate insulation around your wood-burning fireplace and whether your fireplace is installed into plywood or concrete. Consult with the professional who installed your unit to answer further questions about a drafty fireplace.

Gas Products

Operating cost will vary by region, by gas utility, and by fuel type. Based on national averages, a natural gas fireplace consuming 27,000 BTUs/hr will cost less than 20 cents/hr to enjoy. LP units run slightly higher. Your monthly gas bill should include your exact cost per therm (100,000 BTUs). Based on this rate, and the BTU input listed on the rating plate on your appliance, you can calculate the cost for your area.

Yes, provided the model includes a tempered glass front. It is also recommended that you do not install the fireplace where it is in danger of having water splash directly on it, nor install where there is a slippery surface where you are in danger of slipping or falling.

Yes, however, it’s best to confer with a local dealer to make sure the proper size and type gas unit is installed.

They can burn one or the other, but not both. You need to be sure the gas hearth appliance you have is set up for the type of gas fuel you intend to burn. Conversion kits are available which will allow a unit to be changed to match the proper fuel type.

Flame height adjustments are available on many gas units. Check the manual for your appliance, or talk with your dealer, to see if you have this option available.

No! Burning anything other than natural or LP gas in a gas fireplace or stove will create a potential fire hazard and present a danger to your home and its occupants. Only burn the gas fuel for which the unit was originally designed.

In an effort to deliver quality products, service, and safety, Hearth & Home Technologies, Inc. distributes our family of products exclusively through authorized and trained distributors and dealers. Occasionally, individuals will attempt to sell products online without the consent of the manufacturer. Heatilator, Heat & Glo, Harman and Quadra-Fire do not authorize the sale of products online. Here are a few things to consider if you are contemplating an online purchase of a quality hearth product.

Warranty - Heatilator, Heat & Glo or Quadra-Fire does not warranty products sold outside of our authorized dealer network, nor will they warranty service work on the product that is performed by anyone other than an authorized dealer. In addition, the warranty on our products applies to the original owner only and is nontransferable.

Customer Expectations - Our dealers are trained to evaluate your specific needs and suggest to you the products that will best meet those needs. When buying products online, you may be purchasing products that are not ideal for your situation and, as a result, be more costly than you anticipated. The products also require specific venting components with restrictions as to their installation which may not be evident in the purchase without a trained dealer to assess the installation application and recommend the appropriate venting scheme.

Shipping Damage - Our products are designed to ship to our customers using approved carriers and processes. The risk for damage increases if you attempt to ship product outside of our dealer network. We will not be responsible for any costs related to shipping damage.

Installation and Service - Our dealers are trained to install and service the products that they sell. We strongly recommend our products be installed and serviced by authorized dealers. Your warranty will be void if the product is not installed, operated and maintained in compliance with local building codes and with the instructions in the installer’s guide, owner’s guide and listing agent identification label furnished with the product. Your warranty will also be void if any service work is performed on the product by anyone other than an authorized representative. Furthermore, many local dealers will not service a fireplace they did not sell, making the authorized service of your product much more expensive. Lastly, the installation and set up of a product requires very specific installation and operational accessories. These accessories are often times not included in online sales, and can be very difficult and expensive to find after the fact.

For proper sales and service, find a local authorized dealer near you.

In many cases a gas fireplace has several facing and trim options. Fireplaces can be given a "face lift" by changing the stone facing or surrounds, and wood mantel options. Your local dealer can give you more details on the options for your particular fireplace, or visit our Fireside Furnishings website: www.firesidefurnishings.com.

Check with your local dealer to see if this is possible on your specific model fireplace.

Check with your local dealer to see if this is possible on your specific model fireplace.

No. The louvers allow room air to move around the heat exchanger. Blocking this air flow can cause fires and will void your manufacturer's warranty and possibly your homeowner's warranty.

Many of our gas fireplace models that have louvers or grills on the front can have a fan kit added. You will want to make sure that electricity is run to the junction box underneath the fireplace first, before ordering & installing a fan kit. You can test the junction box by plugging a lamp into the junction box and switching it on and off. Also make sure the circuit breaker is not tripped. If there is no electricity to the junction box you would have to run electric to the fireplace first before the fan kit could be installed. You can order a fan kit through your local dealer; installation instructions are packed with it.

Installation of our hearth products must be done in strict accordance with local or national building codes, and the unit's installation manual. We recommend that our products be installed by a factory-trained professional. You can find a factory-trained professional on this website under the Dealer Locator section.

You need to check with the manufacturer of your television. We follow the recommendations of the TV manufacturer. NOTE: we take no responsibility of any damage caused by the heat of the fireplace.

No. We make a wide variety of products that can be used in an outdoor porch, patio or open area under the Outdoor Lifestyles product line. You can view these products on this website under Outdoor Products.

Not on a direct vent or B vent model. A gas fireplace is an engineered system that includes the firebox, burner, logs, venting and options which are tested and listed by AGA or UL. Changing any of the specifications or placement of the logs could void your manufacturer's warranty, and possibly even your homeowner's warranty.

Not if your fireplace was shipped with a glass panel on the front. Direct vent fireplaces are sealed combustion systems and need the glass on to function properly. We sell optional screen mesh panels that go on the front of the glass that takes away any reflection, and adds an additional safety barrier against accidental contact with the hot glass panel. The other type of gas fireplaces we sell, called B-vent fireplaces, come with fixed, not sealed, glass fronts. You would need to check with your local dealer in the area to determine if the glass panel can be removed from this type of unit. Because removal of the glass is totally dependent on the specific unit installed, we cannot recommend that the glass be removed unless the specific model of unit denotes that it can be removed and the fireplace will still operate safely.

It's not recommended in climates that are high in humidity. Otherwise, you can turn the pilot off when you won’t be using your appliance for an extended period of time, and then use our on-line instructions to relight the pilot when needed.

No. The larger size of a masonry chimney is unsuitable for use with a factory built fireplace. We do have several models of wood burning or gas burning inserts that are designed for retrofit into an existing masonry fireplace, and they come with special venting that can be used inside an existing chimney. Your local dealer can help you pick the insert that best fits your needs.

No, with today’s venting options, direct vents can go literally anywhere in the home. The vent can terminate vertically through the roof or horizontally through an exterior wall. Your local dealer will be happy to assist you in determining the best venting option for your particular layout.

On the contrary, the glass panel keeps warm room air which your furnace has already heated from going up your fireplace flue. Direct vent fireplaces are excellent sources of zone heating by bringing room air in the bottom grill, heating and returning it to the room through the top grill.

No. The Manufacturer’s Suggested Retail Price (MSRP) shown on the website includes the fireplace or appliance only. Fronts, piping, surrounds, gas or electric connections, and installation will be in addition to this suggested price.

Each fireplace has a rating plate either inside the operating door or in the lower controls cavity. On that rating plate is your model number and serial number. Wood-burning fireplaces have a metal serial/model plate in the upper left side or right side of the firebox, or riveted on the smoke shield behind the screen. Gas burning fireplaces and inserts have a serial/model/rating plate in the lower cavity controls area. Gas stoves have a serial/model/rating plate attached to the back of the stove or inside the pedestal base.

The majority of our gas fireplaces and inserts are direct vent (DV). This means they have a fixed glass front which seals the gas burner and combustion firebox off from your home. 100% of the combustion air used by the fireplace comes from outside the home through a coaxial pipe. A smaller pipe inside the larger pipe eliminates all combustible gases, maintaining indoor air quality. The vent can be run horizontally through an outside wall, or vertically through the roof, depending on your preference.

Never, ever wash your logs. Remove the logs carefully from the fireplace in a box, take them outside and use a soft brush or vacuum to clean them. Make sure you replace the logs exactly as they were originally placed.

It is very important to clean your glass after the initial 3 hours of burn time. Failure to do so can cause permanent etching of your glass. 1) Make sure your glass is completely cooled. It is also recommended to turn the gas off when servicing your appliance. 2) Remove the front face or louvers of your fireplace; carefully remove the glass assembly of your fireplace (following the instructions in your manual) and lay it on a soft surface. 3) Wipe both sides with household glass cleaner (do not use a product with ammonia), using a soft cloth. 4) For heavy deposits, use Stove Bright Glass Cleaner , Rutland White Off Glass Cleaner, or other hard water deposit glass cleaner recommended by your servicing dealer. 5) Carefully replace glass on front of fireplace (following the instructions in your manual), making sure glass assembly and front are secured. 6) After this initial cleaning, clean your glass as often as necessary, particularly if adding new ember material. Never use any abrasive cleaners or cloths to clean your glass. Scratching can cause the glass to shatter.

CAUTION: ALWAYS REMOVE YOUR FIREPLACE GLASS PRIOR TO LIGHTING YOUR PILOT

STEP 1: Locate gas supply valve (typically behind louvers, below glass opening - may be red or blue).

STEP 2: Open valve by pivoting handle to be parallel to gas line.

STEP 3: Locate pilot assembly with spark igniter (located behind and below logs in the firebox - typically in the bottom center).

STEP 4: Then locate red or black igniter button.* Push igniter to verify spark at pilot area.

STEP 5: Locate the black or green valve control knob (knob with the words "ON", "OFF" and "PILOT" on it). Push in and rotate counter-clockwise until the word "pilot" is in the 6 o'clock position.**

STEP 6: While pressing and holding in the valve knob (in "PILOT" position - it should press in about 1/4"), press the red piezo button repeatedly (once per second) until the pilot ignites. If the pilot does not light, wait 5 minutes and try again. Once the pilot is lit, continue to hold the valve knob in for 30 seconds, then slowly release.

STEP 7: If the pilot light goes out, contact your nearest dealer for service. Remember to shut the gas supply valve off (picture #1). If it remains lit, press the valve knob in slightly and rotate counter-clockwise until the word "ON" is in the 6 o'clock position.

STEP 8: Finally, turn the unit's ON/OFF switch (or wall switch or remote control) to the "ON" position to start your fire. Make sure you put the glass front back on the fireplace prior to burning your fireplace. Make sure the glass is securely clamped on, at all points, prior to replacing the front.

STEP 9: Enjoy your fireplace!

* If you do not see a red or black spark igniter button, you do not have a manual ignition system. If power is actively supplied to your fireplace, simply turn the on/off button, wall switch or remote control to "on" to ignite your main burner.

** Note: Some valve assemblies may be inverted in their brackets. If yours appears to be the mirror image of picture #4, then the word "PILOT" will be in the 12 o'clock position to light the pilot, and "ON" will be set to the 12 o'clock position to turn on your main burner.

CAUTION: ALWAYS REMOVE YOUR FIREPLACE GLASS PRIOR TO LIGHTING YOUR PILOT

Please refer to the installation manual or users guide for your fireplace to see how the glass is attached to your specific model and instructions for removal.

A pilot light will burn 800 to 1500 BTUs/hr. Your monthly gas bill should include your exact cost per "therm" (100,000 BTUs). Based on this rate you can calculate the cost for your area to operate a pilot light.

Although the frequency of your fireplace servicing and maintenance will depend on use and the type of installation, you should have a qualified service technician perform an appliance check-up at the beginning of each heating season.

Your fan kit has a rheostat control (like a light dimmer). You can get more air from your fan by making sure the fan control is turned up to the desired level. The fan control can be found in the control area behind the lower louver of the fireplace, or on a wall switch with rheostat. We also provide optional remote controls which can control your fan speed from your favorite chair! Your dealer can help you with adding a remote control.

On gas fireplaces that are not brand new and are emitting some odor, try cleaning behind the upper and lower louvers. Dust can cause odor. Another source of odor can be the items you have on your mantel. Remove all objects from your mantel and then replace the objects one at a time. A third source of odor can be from the adhesives used in surround materials. This will need to be investigated by your installer. If these suggested sources don’t correctly identify the odor, contact your dealer where the fireplace was purchased and have your fireplace inspected.

No, absolutely not. A direct vent uses a high temperature glass panel to seal off the burn area of the fireplace from the interior of the home. It pulls 100% combustion air to feed the fire from outside the home. Because of its design, a direct vent gas fireplace will not affect the indoor air quality of your home. Since no air from your home is going up the chimney, a direct vent model is very efficient. Vent free should actually be called room vented since the by-products of gas combustion all spill back into the room. The single largest by-product of the gas combustion process is water vapor. Over sizing or overuse of a vent free hearth product can lead to excess moisture in a well built, tightly constructed home. Excess moisture inside the home can contribute to odors, mold and mildew inside the home.

Our fan kits come with a rheostat control (like a light dimmer). You can turn the control down to reduce the air noise from your fan. The fan control can be found in the control area behind the lower louver of the fireplace. We also provide optional remote controls which can control your fan speed and flame height from your favorite chair! Your dealer can help you with adding a remote control.

If your system is controlled from an IntelliSwitch wall control, the batteries may be left in the unit. If not, install the batteries only when there is a power outage.

The glass on a gas fireplace WILL reach very high temperatures. USE CAUTION: Carefully SUPERVISE children in the same room as your appliance; alert everyone to the hazards of high temperatures; do NOT operate with protective barriers removed; keep clothing, furniture, draperies and other combustibles away. Barriers such as screens over our direct vent glass help reduce the risk of burn from touching the glass. These screens are available through your local dealer.

While direct vent gas fireplaces are designed principally for their aesthetic value, we try to get as much heat output as possible to provide added value to the homeowner. It should be noted that while we are getting a lot of heat, we are passing the ANSI and UL standards for combustible temperatures. The allowable is 117°F above room temperature for combustibles. Average room temperature is 70-75°F; therefore a 187-192°F surface temperature can be expected. On a solid surface, 150°F is very hot to the touch (to put this in perspective, water boils at 212°F and the average bath water temperature is 110°F).

An outside air kit provides additional combustion air to the fireplace that feeds the fire with oxygen from outside your home. This will help the performance on any fireplace installed in tightly-constructed or well-insulated home. If you are installing a wood burning or B-Vent gas fireplace, you should consider installation of an outside air kit.

Zero clearance has two meanings. The first is whether or not the fireplace can be placed on a floor without footings. All of our fireplaces are classified as zero clearance, meaning they do not need special footings. The second meaning of zero clearance is if you are able to finish up to the face of the fireplace, so that no metal shows after installation is complete. There are several models on our website that are capable of this clean-faced, zero clearance finish. Check with your local dealer on which models are suitable for this type of installation.

You will need to contact the dealer in your area to order a new log. Do not use your fireplace until your log set is complete and placed properly. Operating the fireplace with an incomplete log set, or one which is improperly placed, may cause sooting.

Heatilator carries “Reveal” model B-vent gas fireplaces which are sold without fixed glass on the front. You can view these fireplaces at www.heatilator.com.

A flue is another name for the fireplace chimney or venting system.

Intermittent Pilot Ignition is an electronic system, which uses an electrode to ignite the pilot gas. In turn, the pilot flame lights the main burner gas. The term Intermittent is used because the pilot burner flame is only present when the main burner is operating. When the main burner is off the pilot is also off. The IPI system ensures the pilot flame extends over the burner for immediate ignition and secondly conserves energy when the appliance is not in operation.
Intellifire, an ignition system exclusively featured in Heatilator, Heat & Glo & Quadra-Fire products, is an energy-saving pilot ignition system for gas fireplaces and inserts. It provides an ignition flame only when needed and has a battery backup system that supplies power to spark the ignition flame in the event of a power outage.

A B-vent must be vented vertically and uses fresh air from inside the home to provide oxygen to the fire. A direct vent has a sealed glass front and pulls all of its fresh air from outside the home. Direct vents can be vented vertically or horizontally through an exterior wall. Direct vents are a completely sealed system; B-vent appliances are not.

Steady State: An efficiency rating is testing only the efficiency of the fireplace when it is burning. AFUE (Annual Fuel Utilization Efficiency): Both the on cycle and off cycle are calculated in this rating. By including the off cycles (when the fireplace is turned off) a more accurate yearly operational cost can be estimated.

On a new gas fireplace there is a curing time or burn-in time. When initially burning your new gas fireplace, the oils, etc. from manufacturing will be burning off the fireplace. We recommend burning the fireplace 3 hours; completely cooling down the fireplace, removing the glass and cleaning it with household glass cleaner or Glass Bright; replacing the glass & continuing to burn the fireplace an additional 9-21 hours. (Make sure you re-latch the glass so it is securely fastened on your fireplace.) If necessary, open a window to release any odor during this process. This should eliminate the manufacturing smell on a new fireplace.

There are several possible causes of feeling cold air from a wood fireplace. You will want to make sure the damper is closed. Also check the installation manual for any other potential openings that may need to be shut. If the fireplace is mounted on cement versus plywood, that can also transfer cold into your home. If the chase area or doghouse is not insulated adequately, that is another possibility. Please check with your builder or installer on the insulation of the chase.

This is normal in the first few minutes of operation. If after the first 30 minutes of full burn you still have blue flames, an adjustment may be needed on your unit. For assistance with this, contact your dealer.

Sooting is a result of impingement caused by incomplete combustion, i.e. flames coming in contact with a surface, cooling the flame, and preventing combustion.

Most fans are wired into the fireplace with a fan sensor switch. This switch will activate the blower when the firebox heats up to a certain temperature. It will also automatically turn the blower off when the fireplace is turned off and the unit cools to a certain temperature. This sensor is provided so that you will not be circulating cold air in your home. The amount of time needed to heat up the fan sensor will differ depending on the model of your fireplace. It is common that blowers installed in Firebrick products will take longer to sense the heat and turn on your blower. Firebrick has greater insulating characteristics and holds the heat inside your firebox resulting in higher radiant heat and greater efficiencies

If your model has a standing pilot light, it does not require house current at any time to operate; or if your appliance has our patented IPI or IPI+ System, which works on a battery back up of 2 "D" or 4 "AA" batteries (depending on the particular ignition system), it will work in event of a power outage. You will need to install batteries for operation. If you have a fan or a remote control option, they will not work without power, but the appliance itself will burn and provide heat. (If you have a remote control, you may need to operate the appliance with the ON/Off switch in the control area of the appliance).

Electric Products

In most areas it only costs two cents per hour to operate the flames and up to 22 cents per hour with the flames and the heaters on. The thermostat for the heater will automatically turn on and off per your setting to keep your room at the desired temperature. The thermostat will also lower your operating costs - frequently 50% lower or more.

All models are tested to UL standards and will automatically shut off in the unlikely event they overheat. They are clean burning and do not put fumes and moisture in your home as do "vent-free" fireplaces.

In an effort to deliver quality products, service, and safety, Hearth & Home Technologies, Inc. distributes our family of products exclusively through authorized and trained distributors and dealers. Occasionally, individuals will attempt to sell products online without the consent of the manufacturer. Heatilator, Heat & Glo, Harman and Quadra-Fire do not authorize the sale of products online. Here are a few things to consider if you are contemplating an online purchase of a quality hearth product.

Warranty - Heatilator, Heat & Glo or Quadra-Fire does not warranty products sold outside of our authorized dealer network, nor will they warranty service work on the product that is performed by anyone other than an authorized dealer. In addition, the warranty on our products applies to the original owner only and is nontransferable.

Customer Expectations - Our dealers are trained to evaluate your specific needs and suggest to you the products that will best meet those needs. When buying products online, you may be purchasing products that are not ideal for your situation and, as a result, be more costly than you anticipated. The products also require specific venting components with restrictions as to their installation which may not be evident in the purchase without a trained dealer to assess the installation application and recommend the appropriate venting scheme.

Shipping Damage - Our products are designed to ship to our customers using approved carriers and processes. The risk for damage increases if you attempt to ship product outside of our dealer network. We will not be responsible for any costs related to shipping damage.

Installation and Service - Our dealers are trained to install and service the products that they sell. We strongly recommend our products be installed and serviced by authorized dealers. Your warranty will be void if the product is not installed, operated and maintained in compliance with local building codes and with the instructions in the installer’s guide, owner’s guide and listing agent identification label furnished with the product. Your warranty will also be void if any service work is performed on the product by anyone other than an authorized representative. Furthermore, many local dealers will not service a fireplace they did not sell, making the authorized service of your product much more expensive. Lastly, the installation and set up of a product requires very specific installation and operational accessories. These accessories are often times not included in online sales, and can be very difficult and expensive to find after the fact.

For proper sales and service, find a local authorized dealer near you.

Installation of our hearth products must be done in strict accordance with local or national building codes, and the unit's installation manual. We recommend that our products be installed by a factory-trained professional. You can find a factory-trained professional on this website under the Dealer Locator section.

We offer several models with doors that open and a variety of fronts, doors, trim packages and finishing options - especially for our 36" models.

All of our electric hearth products come with heaters and the flames can be used with or without the heater on. It can be a no heat fireplace! Some models can be wired to 240 volts with a heat output up to 10,000 BTUs.

No. The Manufacturer’s Suggested Retail Price (MSRP) shown on the website includes the fireplace or appliance only. Fronts, piping, surrounds, gas or electric connections, and installation will be in addition to this suggested price.

Each fireplace has a rating plate either inside the operating door or in the lower controls cavity. On that rating plate is your model number and serial number. Wood-burning fireplaces have a metal serial/model plate in the upper left side or right side of the firebox, or riveted on the smoke shield behind the screen. Gas burning fireplaces and inserts have a serial/model/rating plate in the lower cavity controls area. Gas stoves have a serial/model/rating plate attached to the back of the stove or inside the pedestal base.

Most units can be hardwired by an electrician within a few hours. No venting or gas lines are needed, which can save you hundreds of dollars in materials for venting components & labor for installation.

They use optic technology with a rotisserie flame and a glowing ember bed to look like a wood fire. They can be finished off with wood cabinets, brick, stone and marble or a wide variety of finishing products for fireplaces.

Zero clearance has two meanings. The first is whether or not the fireplace can be placed on a floor without footings. All of our fireplaces are classified as zero clearance, meaning they do not need special footings. The second meaning of zero clearance is if you are able to finish up to the face of the fireplace, so that no metal shows after installation is complete. There are several models on our website that are capable of this clean-faced, zero clearance finish. Check with your local dealer on which models are suitable for this type of installation.

Remote Controls

Yes! However, there is an operational priority (Pecking order) of the various ways to turn your fireplace ON or OFF. Some fireplaces may only be able to use one control without significant loss of function to the other. The highest priority goes to the ON/OFF switch located near the valve assembly. For example, if you have the fireplace is turned “ON” via this switch, it will negate the wall switch and ON/OFF feature of your remote control.

Next, the wall switch takes priority over the remote control. In other words, if the wall switch is in the “ON” position and the units switch is in the “OFF” position, the remote control will not be able to turn the fireplace on or off. In either case, the RCT-MLT functions will work unless the "on- off" feature of the wall switch or fireplace switch is in the “ON” position.

No. The frequency of the remote control cannot be changed without special equipment, which is not readily available to homeowners and/or service companies. Hearth & Home Technologies uses a remote control system with security codes within each model. These security codes are burned into the transmitter of each model and cannot be changed. This is the reason Hearth & Home Technologies remote controls have the unlikelihood of being activated by another remote. If there is more than one Hearth & Home Technologies remote control at a home it is important that each hand-held transmitter has had the “learn” function activated to its designated receiver. If one hand-held transmitter was used in the “learn” activation for both receivers only one hand-held will function.

Hearth & Home Technologies remote controls have a manual switch on the receiver that can be turned to the OFF position. This switch is manual and will break the contact with the power source, whether it is battery or 120V power. This switch is just like the main power switch that controls any electrical appliance. It is completely unnecessary to unplug or remove batteries from the receiver.

Taking the batteries out of the hand held transmitter will not guarantee against accidental activation. Remember that each remote is equipped with a safety feature, which turns the fireplace off after 9 hours of continuous usage, when operated in the “manual mode”.

Operating the fireplace for longer than a continuous 9 hours is not a safety issue, but can cause the temperature in the room of the fireplace to reach higher than normal temperatures. It is always required to maintain the necessary clearance to combustibles as prescribed in the fireplace installation instructions.

Hearth & Home Technologies’ remote controls work by radio frequency, which offers the unlikelihood of another remote control activating your individual gas fireplace product.

Infrared (light signals) is often used with television and stereo remotes and requires there be no interference between the hand-held and the receiver. Fireplace facings, louvers and different installation options make infrared an unreliable option for fireplaces. Also, the brightness of the flame interferes with infrared control systems.

Sonic or Sound is the third technology used with remote controls. The early sonic technology was used on television, but quickly abandoned due to limitation in channels and choices. Most Sonic technology is used in the pest control industry today.

The FCC in the United States and IC in Canada regulate the distance in which a radio frequency from the hand-held transmitter can operate. In optimum conditions, this distance is 90 feet. Since there are many things than interfere with radio frequency the maximum realistic distance from which a hand-held transmitter will communicate with the receiver is 25 feet. Radio frequency will go through normal residential constructed walls (wood, plaster, drywall), but distance will be reduced traveling through walls.

Under normal operating conditions the batteries should last 6 – 12 months. Each of the batteries used in the hand-held transmitters should be producing 1.5V to 1.6V to operate. If the batteries are generating 1.3V to 1.35V or less the batteries should be replaced and can cause intermittent operation.

The following are the top reasons why remotes do not function:

1) Batteries do not have enough power or are installed incorrectly.
2) Misunderstanding on how the remote features operate the fireplace.
3) The slide switch on the receiver is not in the correct position.
4) The remote hand-held transmitter has not had the “learn” function activated to the receiver.
5) For standing pilot units, the thermopile must generate a minimum of 200 Millivolts. The fireplace requires more millivolts to operate via the remote control because it adds resistance to the system.
6) Defective component, for which replacement parts can be purchased or replaced under warranty within 1 year of the purchase of the remote.

1) The on/off switch on the fireplace and/or wall may be in the on position. This will over ride the remote control feature.
2) The remote is in the thermostat mode (SMART-STAT and RCT-MLT models) and the temperature of the room has not exceeded the desired temperature setting by 2 degrees Fahrenheit or 1 degree Celsius.
3) Batteries in the hand-held transmitter are old and underpowered. May work up close and will not work a few feet away.
4) Hand-held transmitter is outside of the 25’ of operation.
5) Hand-held transmitter has been dropped and the frequency has been moved off the frequency of the receiver.

When the remote is in the thermostat mode (SMART-STAT and RCT-MLT models) and the temperature of the room has not exceeded the desired temperature setting by 2 degrees Fahrenheit or 1 degree Celsius the fireplace will not turn on and off. The thermostat is set with a 2 degree F (1 degree C) range to avoid continuous cycling of the fireplace.

Each system is calibrated by the manufacturer and may not match exactly. If the temperature readings are within 3 degrees this is within the specification.

The temperature from one device to another is difficult to determine. The location of the thermostat is very important to the temperature that you are reading at any point in time. The important thing to remember is that you should develop a comfort area and the appliance will keep you at your comfort level rather than the exact temperature read out.

1) A hand-held transmitter. This is like a TV remote with which a person operates various features of the fireplace.
2) A receiver. This is located inside or near the fireplace and receives the radio frequency from the hand-held transmitter.
3) A Solenoid (for remote model RCT-MLT). This provides the option of a remote controlled variable flame. The solenoid is installed onto the regulator (located on the gas valve) of the fireplace to vary the gas pressure to the burner.

Excessive metal will deflect radio frequency in a direction that may not be in line with the receiver of your remote control. Interference of your radio frequency can cause the remote control to not respond properly to the hand-held transmitter. Hearth & Home Technologies has many built in safety functions to ensure that your remote control and fireplace operate in harmony. For this reason the receiver of the remote should not be installed to the very back of the fireplace. Large metal artwork can interfere with radio frequency.

Both the transmitter and receiver in model SMART-BATT are powered by batteries. Models SMART-STAT, RCT-MLT, RC-100, RC-200, and RC-300 are powered by batteries in the hand-held transmitters. The receiver is plugged into the junction box located in the bottom of the fireplace (Note: this requires an electrical hookup by qualified electrician at time of fireplace installation).

Hearth & Home Technologies offers several remote options with different features and functions to fit the different needs of today homeowners. They are all compact in size to fit the palm of your hand and come with a wall mounting bracket for easy storage.

SMART-BATT - This remote is perfect for you if your fireplace was previous installed without power and it would be too costly or impossible to wire electricity to it. This remote offers the feature of turning the flame on and off manually or by thermostatic temperature control. Count down timer system (15 min to 9 hours). 24 hour clock. Low battery indicator icon. Safety Feature: child proof setting to disable the on/off button and manual shutdown after 9 hours of continuous operation.

SMART-STAT –120 volts must be wired to the fireplace. This remote is ideal for the homeowner who wants the functions of a wall thermostat and the convenience of a remote control. Use manual or thermostatic settings to operate the fireplace at desired temperature between 45 to 99 degrees. Count down timer system (15 min to 9 hours). 24 hour clock. Low battery indicator icon. Safety Features: A child proof setting to disable the on/off button is also standard and manual shutdown after 9 hours of continuous operation.

RCT-MLT – If you enjoy having the best, then this remote is ideally suited for you. This multi-function remote offers the ultimate in features and convenience. It can conveniently do the following with just the touch of a button:
- Turns the flame on and off manually.
- Functions as a remote thermostat.
- Has an automatic timer function that allows you to turn the fireplace on for a desired amount of time between 1 to 90 minutes.
- Easily adjusts your fan setting (High, Medium, Low).
- An LED/LCD digital read out of the room’s temperature.
- Safety features; If the fireplace is turned on manually or by the thermostat and is on constantly for 9 hours the remote will turn the fireplace off.
- Child Proof setting to disable the on/off button is also standard.

Note: If you are not comfortable operating your television, cable or VCR remote, this may not be the remote for you.

Remote Controls are a consumer convenience. They are great for the busy lifestyles of today and will enhance the relaxing mood created by our gas fireplace by allowing the user to relax in their favorite chair and operate their fireplace while reclining in comfort. They are especially convenient in large rooms where a switch on the fireplace or on the wall is not always easily accessed. It is also an extremely popular option for bed/bath sitting rooms.

Other

You can if you have a heat circulating model, which means there are louvers in the top and bottom facing of the fireplace, and if there is electrical power to the junction box behind the lower louver, then you can easily install a fan kit.

No. Doing so will void the warranty on your fireplace and possibly void your homeowners insurance. An unvented gas log set that complies with the ANSI Z21.60 standard as a vented gas log set can be used as long as the damper is removed from the unit, but any other type of unvented log set will cause hazardous conditions.

Not directly. We only sell fireplaces through our local dealers. You can find a dealer near you by clicking on the Dealer Locator tab and entering your zip code, state or province in the box provided.

In an effort to deliver quality products, service, and safety, Hearth & Home Technologies, Inc. distributes our family of products exclusively through authorized and trained distributors and dealers. Occasionally, individuals will attempt to sell products online without the consent of the manufacturer. Heatilator, Heat & Glo, Harman and Quadra-Fire do not authorize the sale of products online. Here are a few things to consider if you are contemplating an online purchase of a quality hearth product.

Warranty - Heatilator, Heat & Glo or Quadra-Fire does not warranty products sold outside of our authorized dealer network, nor will they warranty service work on the product that is performed by anyone other than an authorized dealer. In addition, the warranty on our products applies to the original owner only and is nontransferable.

Customer Expectations - Our dealers are trained to evaluate your specific needs and suggest to you the products that will best meet those needs. When buying products online, you may be purchasing products that are not ideal for your situation and, as a result, be more costly than you anticipated. The products also require specific venting components with restrictions as to their installation which may not be evident in the purchase without a trained dealer to assess the installation application and recommend the appropriate venting scheme.

Shipping Damage - Our products are designed to ship to our customers using approved carriers and processes. The risk for damage increases if you attempt to ship product outside of our dealer network. We will not be responsible for any costs related to shipping damage.

Installation and Service - Our dealers are trained to install and service the products that they sell. We strongly recommend our products be installed and serviced by authorized dealers. Your warranty will be void if the product is not installed, operated and maintained in compliance with local building codes and with the instructions in the installer’s guide, owner’s guide and listing agent identification label furnished with the product. Your warranty will also be void if any service work is performed on the product by anyone other than an authorized representative. Furthermore, many local dealers will not service a fireplace they did not sell, making the authorized service of your product much more expensive. Lastly, the installation and set up of a product requires very specific installation and operational accessories. These accessories are often times not included in online sales, and can be very difficult and expensive to find after the fact.

For proper sales and service, find a local authorized dealer near you.

In many cases a gas fireplace has several facing and trim options. Fireplaces can be given a "face lift" by changing the stone facing or surrounds, and wood mantel options. Your local dealer can give you more details on the options for your particular fireplace, or visit our Fireside Furnishings website: www.firesidefurnishings.com.

No. The louvers allow room air to move around the heat exchanger. Blocking this air flow can cause fires and will void your manufacturer's warranty and possibly your homeowner's warranty.

Yes! However, there is an operational priority (Pecking order) of the various ways to turn your fireplace ON or OFF. The highest priority goes to the ON/OFF switch located near the valve assembly. For example, if you have the fireplace is turned “ON” via this switch, it will negate the wall switch and ON/OFF feature of your remote control.

Next, the wall switch takes priority over the remote control. In other words, if the wall switch is in the “ON” position and the units switch is in the “OFF” position, the remote control will not be able to turn the fireplace on or off. In either case, the RCT-MLT functions will work unless the "on- off" feature of the wall switch or fireplace switch is in the “ON” position.

Many of our gas fireplace models that have louvers or grills on the front can have a fan kit added. You will want to make sure that electricity is run to the junction box underneath the fireplace first, before ordering & installing a fan kit. You can test the junction box by plugging a lamp into the junction box and switching it on and off. Also make sure the circuit breaker is not tripped. If there is no electricity to the junction box you would have to run electric to the fireplace first before the fan kit could be installed. You can order a fan kit through your local dealer; installation instructions are packed with it.

Installation of our hearth products must be done in strict accordance with local or national building codes, and the unit's installation manual. We recommend that our products be installed by a factory-trained professional. You can find a factory-trained professional on this website under the Dealer Locator section.

You need to check with the manufacturer of your television. We follow the recommendations of the TV manufacturer. NOTE: we take no responsibility of any damage caused by the heat of the fireplace.

No. We make a wide variety of products that can be used in an outdoor porch, patio or open area under the Outdoor Lifestyles product line. You can view these products on this website under Outdoor Products.

No. The damper must be in the fully open position when using a wood-burning fireplace. Partially closing the flue (chimney) damper can cause smoke to spill into the room when burning wood, or cause carbon monoxide (CO) to come into the room when using gas logs.

Not on a direct vent or B vent model. A gas fireplace is an engineered system that includes the firebox, burner, logs, venting and options which are tested and listed by AGA or UL. Changing any of the specifications or placement of the logs could void your manufacturer's warranty, and possibly even your homeowner's warranty.

Not if your fireplace was shipped with a glass panel on the front. Direct vent fireplaces are sealed combustion systems and need the glass on to function properly. We sell optional screen mesh panels that go on the front of the glass that takes away any reflection, and adds an additional safety barrier against accidental contact with the hot glass panel. The other type of gas fireplaces we sell, called B-vent fireplaces, come with fixed, not sealed, glass fronts. You would need to check with your local dealer in the area to determine if the glass panel can be removed from this type of unit. Because removal of the glass is totally dependent on the specific unit installed, we cannot recommend that the glass be removed unless the specific model of unit denotes that it can be removed and the fireplace will still operate safely.

It's not recommended in climates that are high in humidity. Otherwise, you can turn the pilot off when you won’t be using your appliance for an extended period of time, and then use our on-line instructions to relight the pilot when needed.

No. The frequency of the remote control cannot be changed without special equipment, which is not readily available to homeowners and/or service companies. Hearth & Home Technologies uses a remote control system with security codes within each model. These security codes are burned into the transmitter of each model and cannot be changed. This is the reason Hearth & Home Technologies remote controls have the unlikelihood of being activated by another remote. If there is more than one Hearth & Home Technologies remote control at a home it is important that each hand-held transmitter has had the “learn” function activated to its designated receiver. If one hand-held transmitter was used in the “learn” activation for both receivers only one hand-held will function.

No. The Manufacturer’s Suggested Retail Price (MSRP) shown on the website includes the fireplace or appliance only. Fronts, piping, surrounds, gas or electric connections, and installation will be in addition to this suggested price.

Hearth & Home Technologies remote controls have a manual switch on the receiver that can be turned to the OFF position. This switch is manual and will break the contact with the power source, whether it is battery or 120V power. This switch is just like the main power switch that controls any electrical appliance. It is completely unnecessary to unplug or remove batteries from the receiver.

Taking the batteries out of the hand held transmitter will not guarantee against accidental activation. Remember that each remote is equipped with a safety feature, which turns the fireplace off after 9 hours of continuous usage, when operated in the “manual mode”.

Operating the fireplace for longer than a continuous 9 hours is not a safety issue, but can cause the temperature in the room of the fireplace to reach higher than normal temperatures. It is always required to maintain the necessary clearance to combustibles as prescribed in the fireplace installation instructions.

On new wood-burning fireplaces, first determine what you are burning. You should only be using seasoned wood, newspaper, or kindling. Firestarters can cause a smell. Seasoned fireplaces: what have you burned in the past? Have you cleaned the fireplace prior to burning? If you have used firestarters and/or prefabricated logs, these products are bound together with a wax-type substance, which does not dissipate. This wax can pool and has been found under the hearth refractory and can cause a very foul odor. Also check what is on top of the fireplace. Remove all objects from mantel to see if this eliminates the smell.

Each fireplace has a rating plate either inside the operating door or in the lower controls cavity. On that rating plate is your model number and serial number. Wood-burning fireplaces have a metal serial/model plate in the upper left side or right side of the firebox, or riveted on the smoke shield behind the screen. Gas burning fireplaces and inserts have a serial/model/rating plate in the lower cavity controls area. Gas stoves have a serial/model/rating plate attached to the back of the stove or inside the pedestal base.

Hearth & Home Technologies’ remote controls work by radio frequency, which offers the unlikelihood of another remote control activating your individual gas fireplace product.

Infrared (light signals) is often used with television and stereo remotes and requires there be no interference between the hand-held and the receiver. Fireplace facings, louvers and different installation options make infrared an unreliable option for fireplaces. Also, the brightness of the flame interferes with infrared control systems.

Sonic or Sound is the third technology used with remote controls. The early sonic technology was used on television, but quickly abandoned due to limitation in channels and choices. Most Sonic technology is used in the pest control industry today.

The Quadra-Fire wood stoves incorporate secondary burn tubes, which are more efficient, burn cleaner and require less maintenance than stoves with catalytic converters. More than 50% of the heat from your wood stove comes from burning the smoke, and stoves with secondary burn tubes burn that smoke inside the firebox, instead of in your chimney. Generally, the Quadra-Fire wood stoves average fewer emissions versus the EPA standard of 6 grams per hour. They are very clean burning. And, over the life of a catalytic converter stove, you will need to replace the converter several times. This is quite a costly maintenance requirement. You will not need to replace the heat tubes on the Quadra-Fire stoves.

The majority of our gas fireplaces and inserts are direct vent (DV). This means they have a fixed glass front which seals the gas burner and combustion firebox off from your home. 100% of the combustion air used by the fireplace comes from outside the home through a coaxial pipe. A smaller pipe inside the larger pipe eliminates all combustible gases, maintaining indoor air quality. The vent can be run horizontally through an outside wall, or vertically through the roof, depending on your preference.

It is very important to clean your glass after the initial 3 hours of burn time. Failure to do so can cause permanent etching of your glass. 1) Make sure your glass is completely cooled. It is also recommended to turn the gas off when servicing your appliance. 2) Remove the front face or louvers of your fireplace; carefully remove the glass assembly of your fireplace (following the instructions in your manual) and lay it on a soft surface. 3) Wipe both sides with household glass cleaner (do not use a product with ammonia), using a soft cloth. 4) For heavy deposits, use Stove Bright Glass Cleaner , Rutland White Off Glass Cleaner, or other hard water deposit glass cleaner recommended by your servicing dealer. 5) Carefully replace glass on front of fireplace (following the instructions in your manual), making sure glass assembly and front are secured. 6) After this initial cleaning, clean your glass as often as necessary, particularly if adding new ember material. Never use any abrasive cleaners or cloths to clean your glass. Scratching can cause the glass to shatter.

CAUTION: ALWAYS REMOVE YOUR FIREPLACE GLASS PRIOR TO LIGHTING YOUR PILOT

STEP 1: Locate gas supply valve (typically behind louvers, below glass opening - may be red or blue).

STEP 2: Open valve by pivoting handle to be parallel to gas line.

STEP 3: Locate pilot assembly with spark igniter (located behind and below logs in the firebox - typically in the bottom center).

STEP 4: Then locate red or black igniter button.* Push igniter to verify spark at pilot area.

STEP 5: Locate the black or green valve control knob (knob with the words "ON", "OFF" and "PILOT" on it). Push in and rotate counter-clockwise until the word "pilot" is in the 6 o'clock position.**

STEP 6: While pressing and holding in the valve knob (in "PILOT" position - it should press in about 1/4"), press the red piezo button repeatedly (once per second) until the pilot ignites. If the pilot does not light, wait 5 minutes and try again. Once the pilot is lit, continue to hold the valve knob in for 30 seconds, then slowly release.

STEP 7: If the pilot light goes out, contact your nearest dealer for service. Remember to shut the gas supply valve off (picture #1). If it remains lit, press the valve knob in slightly and rotate counter-clockwise until the word "ON" is in the 6 o'clock position.

STEP 8: Finally, turn the unit's ON/OFF switch (or wall switch or remote control) to the "ON" position to start your fire. Make sure you put the glass front back on the fireplace prior to burning your fireplace. Make sure the glass is securely clamped on, at all points, prior to replacing the front.

STEP 9: Enjoy your fireplace!

* If you do not see a red or black spark igniter button, you do not have a manual ignition system. If power is actively supplied to your fireplace, simply turn the on/off button, wall switch or remote control to "on" to ignite your main burner.

** Note: Some valve assemblies may be inverted in their brackets. If yours appears to be the mirror image of picture #4, then the word "PILOT" will be in the 12 o'clock position to light the pilot, and "ON" will be set to the 12 o'clock position to turn on your main burner.

CAUTION: ALWAYS REMOVE YOUR FIREPLACE GLASS PRIOR TO LIGHTING YOUR PILOT

Please refer to the installation manual or users guide for your fireplace to see how the glass is attached to your specific model and instructions for removal.

The FCC in the United States and IC in Canada regulate the distance in which a radio frequency from the hand-held transmitter can operate. In optimum conditions, this distance is 90 feet. Since there are many things than interfere with radio frequency the maximum realistic distance from which a hand-held transmitter will communicate with the receiver is 25 feet. Radio frequency will go through normal residential constructed walls (wood, plaster, drywall), but distance will be reduced traveling through walls.

Under normal operating conditions the batteries should last 6 – 12 months. Each of the batteries used in the hand-held transmitters should be producing 1.5V to 1.6V to operate. If the batteries are generating 1.3V to 1.35V or less the batteries should be replaced and can cause intermittent operation.

Your fan kit has a rheostat control (like a light dimmer). You can get more air from your fan by making sure the fan control is turned up to the desired level. The fan control can be found in the control area behind the lower louver of the fireplace, or on a wall switch with rheostat. We also provide optional remote controls which can control your fan speed from your favorite chair! Your dealer can help you with adding a remote control.

Our fans are purposely designed at lower CFMs (cubic feet per minute). There are two reasons for this. This first is to minimize fan noise. Second, a high velocity would tend to cool the air temperature coming out of the top louver of the fireplace. The fan is designed to move warm air into the room, not to move air clear across the room.

On gas fireplaces that are not brand new and are emitting some odor, try cleaning behind the upper and lower louvers. Dust can cause odor. Another source of odor can be the items you have on your mantel. Remove all objects from your mantel and then replace the objects one at a time. A third source of odor can be from the adhesives used in surround materials. This will need to be investigated by your installer. If these suggested sources don’t correctly identify the odor, contact your dealer where the fireplace was purchased and have your fireplace inspected.

No, absolutely not. A direct vent uses a high temperature glass panel to seal off the burn area of the fireplace from the interior of the home. It pulls 100% combustion air to feed the fire from outside the home. Because of its design, a direct vent gas fireplace will not affect the indoor air quality of your home. Since no air from your home is going up the chimney, a direct vent model is very efficient. Vent free should actually be called room vented since the by-products of gas combustion all spill back into the room. The single largest by-product of the gas combustion process is water vapor. Over sizing or overuse of a vent free hearth product can lead to excess moisture in a well built, tightly constructed home. Excess moisture inside the home can contribute to odors, mold and mildew inside the home.

Our fan kits come with a rheostat control (like a light dimmer). You can turn the control down to reduce the air noise from your fan. The fan control can be found in the control area behind the lower louver of the fireplace. We also provide optional remote controls which can control your fan speed and flame height from your favorite chair! Your dealer can help you with adding a remote control.

The following are the top reasons why remotes do not function:

1) Batteries do not have enough power or are installed incorrectly.
2) Misunderstanding on how the remote features operate the fireplace.
3) The slide switch on the receiver is not in the correct position.
4) The remote hand-held transmitter has not had the “learn” function activated to the receiver.
5) For standing pilot units, the thermopile must generate a minimum of 200 Millivolts. The fireplace requires more millivolts to operate via the remote control because it adds resistance to the system.
6) Defective component, for which replacement parts can be purchased or replaced under warranty within 1 year of the purchase of the remote.

1) The on/off switch on the fireplace and/or wall may be in the on position. This will over ride the remote control feature.
2) The remote is in the thermostat mode (SMART-STAT and RCT-MLT models) and the temperature of the room has not exceeded the desired temperature setting by 2 degrees Fahrenheit or 1 degree Celsius.
3) Batteries in the hand-held transmitter are old and underpowered. May work up close and will not work a few feet away.
4) Hand-held transmitter is outside of the 25’ of operation.
5) Hand-held transmitter has been dropped and the frequency has been moved off the frequency of the receiver.

Yes. We recommend annual service of your fireplace by a qualified serviceperson. This will ensure that your appliance is functioning properly.

If your system is controlled from an IntelliSwitch wall control, the batteries may be left in the unit. If not, install the batteries only when there is a power outage.

When the remote is in the thermostat mode (SMART-STAT and RCT-MLT models) and the temperature of the room has not exceeded the desired temperature setting by 2 degrees Fahrenheit or 1 degree Celsius the fireplace will not turn on and off. The thermostat is set with a 2 degree F (1 degree C) range to avoid continuous cycling of the fireplace.

The glass on a gas fireplace WILL reach very high temperatures. USE CAUTION: Carefully SUPERVISE children in the same room as your appliance; alert everyone to the hazards of high temperatures; do NOT operate with protective barriers removed; keep clothing, furniture, draperies and other combustibles away. Barriers such as screens over our direct vent glass help reduce the risk of burn from touching the glass. These screens are available through your local dealer.

While direct vent gas fireplaces are designed principally for their aesthetic value, we try to get as much heat output as possible to provide added value to the homeowner. It should be noted that while we are getting a lot of heat, we are passing the ANSI and UL standards for combustible temperatures. The allowable is 117°F above room temperature for combustibles. Average room temperature is 70-75°F; therefore a 187-192°F surface temperature can be expected. On a solid surface, 150°F is very hot to the touch (to put this in perspective, water boils at 212°F and the average bath water temperature is 110°F).

Each system is calibrated by the manufacturer and may not match exactly. If the temperature readings are within 3 degrees this is within the specification.

The temperature from one device to another is difficult to determine. The location of the thermostat is very important to the temperature that you are reading at any point in time. The important thing to remember is that you should develop a comfort area and the appliance will keep you at your comfort level rather than the exact temperature read out.

1) A hand-held transmitter. This is like a TV remote with which a person operates various features of the fireplace.
2) A receiver. This is located inside or near the fireplace and receives the radio frequency from the hand-held transmitter.
3) A Solenoid (for remote model RCT-MLT). This provides the option of a remote controlled variable flame. The solenoid is installed onto the regulator (located on the gas valve) of the fireplace to vary the gas pressure to the burner.

Excessive metal will deflect radio frequency in a direction that may not be in line with the receiver of your remote control. Interference of your radio frequency can cause the remote control to not respond properly to the hand-held transmitter. Hearth & Home Technologies has many built in safety functions to ensure that your remote control and fireplace operate in harmony. For this reason the receiver of the remote should not be installed to the very back of the fireplace. Large metal artwork can interfere with radio frequency.

Intermittent Pilot Ignition is an electronic system, which uses an electrode to ignite the pilot gas. In turn, the pilot flame lights the main burner gas. The term Intermittent is used because the pilot burner flame is only present when the main burner is operating. When the main burner is off the pilot is also off. The IPI system ensures the pilot flame extends over the burner for immediate ignition and secondly conserves energy when the appliance is not in operation.
Intellifire, an ignition system exclusively featured in Heatilator, Heat & Glo & Quadra-Fire products, is an energy-saving pilot ignition system for gas fireplaces and inserts. It provides an ignition flame only when needed and has a battery backup system that supplies power to spark the ignition flame in the event of a power outage.

Both the transmitter and receiver in model SMART-BATT are powered by batteries. Models SMART-STAT, RCT-MLT, RC-100, RC-200, and RC-300 are powered by batteries in the hand-held transmitters. The receiver is plugged into the junction box located in the bottom of the fireplace (Note: this requires an electrical hookup by qualified electrician at time of fireplace installation).

Hearth & Home Technologies offers several remote options with different features and functions to fit the different needs of today homeowners. They are all compact in size to fit the palm of your hand and come with a wall mounting bracket for easy storage.

SMART-BATT - This remote is perfect for you if your fireplace was previous installed without power and it would be too costly or impossible to wire electricity to it. This remote offers the feature of turning the flame on and off manually or by thermostatic temperature control. Count down timer system (15 min to 9 hours). 24 hour clock. Low battery indicator icon. Safety Feature: child proof setting to disable the on/off button and manual shutdown after 9 hours of continuous operation.

SMART-STAT –120 volts must be wired to the fireplace. This remote is ideal for the homeowner who wants the functions of a wall thermostat and the convenience of a remote control. Use manual or thermostatic settings to operate the fireplace at desired temperature between 45 to 99 degrees. Count down timer system (15 min to 9 hours). 24 hour clock. Low battery indicator icon. Safety Features: A child proof setting to disable the on/off button is also standard and manual shutdown after 9 hours of continuous operation.

RCT-MLT – If you enjoy having the best, then this remote is ideally suited for you. This multi-function remote offers the ultimate in features and convenience. It can conveniently do the following with just the touch of a button:
- Turns the flame on and off manually.
- Functions as a remote thermostat.
- Has an automatic timer function that allows you to turn the fireplace on for a desired amount of time between 1 to 90 minutes.
- Easily adjusts your fan setting (High, Medium, Low).
- An LED/LCD digital read out of the room’s temperature.
- Safety features; If the fireplace is turned on manually or by the thermostat and is on constantly for 9 hours the remote will turn the fireplace off.
- Child Proof setting to disable the on/off button is also standard.

Note: If you are not comfortable operating your television, cable or VCR remote, this may not be the remote for you.

There are several possible causes of feeling cold air from a wood fireplace. You will want to make sure the damper is closed. Also check the installation manual for any other potential openings that may need to be shut. If the fireplace is mounted on cement versus plywood, that can also transfer cold into your home. If the chase area or doghouse is not insulated adequately, that is another possibility. Please check with your builder or installer on the insulation of the chase.

This is normal in the first few minutes of operation. If after the first 30 minutes of full burn you still have blue flames, an adjustment may be needed on your unit. For assistance with this, contact your dealer.

Sooting is a result of impingement caused by incomplete combustion, i.e. flames coming in contact with a surface, cooling the flame, and preventing combustion.

Remote Controls are a consumer convenience. They are great for the busy lifestyles of today and will enhance the relaxing mood created by our gas fireplace by allowing the user to relax in their favorite chair and operate their fireplace while reclining in comfort. They are especially convenient in large rooms where a switch on the fireplace or on the wall is not always easily accessed. It is also an extremely popular option for bed/bath sitting rooms.

Most fans are wired into the fireplace with a fan sensor switch. This switch will activate the blower when the firebox heats up to a certain temperature. It will also automatically turn the blower off when the fireplace is turned off and the unit cools to a certain temperature. This sensor is provided so that you will not be circulating cold air in your home. The amount of time needed to heat up the fan sensor will differ depending on the model of your fireplace. It is common that blowers installed in Firebrick products will take longer to sense the heat and turn on your blower. Firebrick has greater insulating characteristics and holds the heat inside your firebox resulting in higher radiant heat and greater efficiencies

If your model has a standing pilot light, it does not require house current at any time to operate; or if your appliance has our patented IPI or IPI+ System, which works on a battery back up of 2 "D" or 4 "AA" batteries (depending on the particular ignition system), it will work in event of a power outage. You will need to install batteries for operation. If you have a fan or a remote control option, they will not work without power, but the appliance itself will burn and provide heat. (If you have a remote control, you may need to operate the appliance with the ON/Off switch in the control area of the appliance).

A damper clamp will come standard with your gas log set and MUST be installed to maintain a small opening at all times. This allows for the escape of any pilot exhaust. When the logs are in use the damper must be fully open.

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