Owner Resources: Troubleshooting & FAQs



Has your home lost power? Buy using the following instructions, you can still use your Quadra-Fire hearth product.

If you currently use a gas stove or fireplace, and your model utilizes a standing pilot light, you can easily and effectively use your hearth during a power outage due to the fact that the pilot needs no electricity to ignite. Some more recent models utilize an energy efficient, intermittent ignition system to activate the pilot, in which case electricity is required. However, many of our gas inserts and fireplaces have been outfitted with specialized IntelliFire or IntelliFire Plus pilot ignition systems. These systems are outfitted with battery-powered backups, allowing for the use of your hearth even when you’ve lost power. To power these systems, IntelliFire and IntelliFire Plus require 2 D cell batteries or 4 AA batteries, respectively.

Do you utilize a wall switch or remote control when operating your hearth? If so, you will have to access the control box, which is located either beneath a fireplace model, or behind a stove model. Once you have located the controls, there will be a visible switch that has the options ‘OFF’, ‘ON’, and ‘REMOTE’. By selecting ‘ON’ your hearth product should function normally without the use of power.

If your current hearth product is a Pellet insert or stove, electricity is required to ignite the flame. With that said, many models – including Quadra-Fire’s Mt. Vernon, are fitted with Advanced Technology battery backup. Other options for igniting your stove including hooking it up to a generator, if available. As a general rule, if you do not plan on using your stove during a power outage, you should unplug it to protect against power surges, or ensure that it is plugged into a surge protector.

For all model types, remove any batteries once power as been restored. Batteries are meant to be used only as a backup power source. Additionally, if the cause of the power outage has exposed your appliance to any amount of water, contact your authorized dealer immediately.

If you have any questions unanswered by the video tutorial, please contact your local dealer.