Contact Us

Quadra-Fire is committed to helping you get the most out of your stove, fireplace, or insert. If you are in need of additional brand information beyond what it provided on this website, please feel free to ask us a question through the link listed below. If you have questions regarding sales, troubleshooting, or service contact your local Quadra-Fire dealer. The experts at our authorized dealers have been fully trained to provide you with in-depth information about products, warranty claims, and product maintenance. Additionally, if you are in need of a replacement part, our authorized dealers are your point of contact. Quadra-Fire does not conduct sales or shipment of parts to consumers. For local dealer contact information, click here.

At Quadra-Fire, safety is our number one priority for our members, customers, and partners. At this time, our call center is temporarily down from taking inbound calls. We are committed to providing you with exceptional service during this difficult time, which is why we will continue to provide consumer support via email. Please click “Contact Us Online” below and complete the form. A member from our Consumer Care team will contact you directly by email. If you are submitting the form after hours, you will be contacted the next day. Thank you for your understanding.

Contact Us Online

Call center Hours:
Monday through Thursday: 8:00 a.m. to 4:30 p.m. (CST)
Friday: 8:00 a.m. to 4:00 p.m. (CST)
Closed Saturdays, Sundays and most major U.S. holidays.