Mt. Vernon E2 Stoves Recall Notice
Company Statement:
Hearth & Home Technologies® is issuing a product recall on an isolated group of Quadra-Fire® pellet stoves and inserts due to potential glass breakage when not maintained per the cleaning requirements outlined in the owner's manual. Although no injuries have been reported, Hearth & Home Technologies is proactively issuing this recall in collaboration with the CPSC to reinforce its firm commitment to consumer safety.
This recall involves select pellet stoves and inserts manufactured between February 2014 - January 2015. Approximately 2,000 units may be affected.
Consumers who purchased a Quadra-Fire Mt. Vernon E2 during this isolated date range should have already been contacted by Hearth & Home Technologies and/or their local dealer or distributor. Consumers who have not been contacted but are concerned they have a Mt. Vernon E2 that falls within the isolated date range should turn the blue dial on their stove or insert to -4 and follow the daily maintenance requirements outlined in the owner's manual. They should also contact the dealer or distributor where the unit was purchased to arrange for a free inspection and installation of an enhanced control board, if necessary.
All units with serial numbers within the range listed below will require an enhanced control board. Serial numbers for Mt. Vernon E2 pellet stoves are printed on the unit rating plate, located on the back of the stove, and serial numbers for Mt. Vernon E2 pellet inserts are located on the bead chain on the right side of the insert.
FREQUENTLY-ASKED QUESTIONS
Is my stove/insert safe?
Yes - your pellet stove or insert is safe for use when properly maintained per the requirements outlined in the owner's manual.
How do I know if my pellet stove or insert is part of this recall and needs an enhanced control board?
If you have a pellet stove or insert that falls within this isolated date range, representatives from Hearth & Home Technologies and/or your local dealer or distributor should have already been in touch. You can also check your unit's serial number against the affected serial numbers above, which are printed on the unit rating plate, located on the back of the stove, or located on the bead chain on the right side of the insert:
If you haven't been contacted but are concerned that your Mt. Vernon E2 pellet stove or insert is affected, you should turn the blue dial on your stove or insert to -4 and follow the daily maintenance requirements outlined in the owner's manual. You should also contact the dealer or distributor where the unit was purchased to arrange for a free inspection and installation of an enhanced control board, if necessary.
Do I need a new stove?
No, your Mt. Vernon E2 pellet stove or insert is safe to use when properly maintained, cleaned and adjusted as outlined in the owner's manual.
If you are still concerned, please contact Hearth & Home Technologies at 1(800) 883-6690 or reach out to your local Quadra-Fire dealer.
IMPORTANT CONTACTS
If your pellet stove or insert may have been affected, you should have already been contacted by Hearth & Home Technologies and/or a local dealer. If a dealer has not reached out to you, please click here to find the dealer closest to you and contact them as a first step.
If you need additional assistance:
Hearth & Home Technologies Information Line: (800) 883-6690
Hours of Accessibility:
8 a.m. to 8 p.m. CT, Monday through Friday
CPSC Consumer Information Line:
(800) 638-2772 (TTY 301-595-7054)
Hours of Accessibility:
7 a.m. to 4:30 p.m. CT
Media Inquiries:
Mediainfo@hearthnhome.com
