Troubleshooting & FAQs

To ensure ease of use and proper functionality of our hearth products, Quadra-Fire has compiled a list of in-depth product information in the form of our most commonly asked questions. From stove use during a power outage to questions about lighting your pilot light, we hope to have answers to whatever issues you are currently facing.

Do you have additional questions for Quadra-Fire? Visit our Ask a Question section. If you still cannot find the answers you are looking for, especially for service, technical, and warranty-related inquiries, please contact your local dealer. To find your nearest authorized dealer, click here.

Service & Support

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