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Operation

Operation

  • Can I adjust the flame height on my fireplace?
  • Can I burn unvented logs in my wood-burning fireplace?
  • Can I cover the louvers on my fireplace or insert face?
  • Can I partially close the damper on my wood-burning fireplace so less air goes up the chimney?
  • Can I position my gas logs in a different fashion or use a different log set?
  • Can I shut the pilot off in the summer?
  • How does the hand-held transmitter operate the functions of the fireplace?
  • I have a fan kit on my gas fireplace, but it doesn't seem to blow much air.
  • I have a fan kit on my wood-burning fireplace but it doesn't seem to blow much air.
  • I have an odor in my gas fireplace.
  • Should I leave the batteries in my IPI system?
  • The fireplace flame does not turn on and off at the exact desired temperature. Why?
  • The glass on my fireplace is unusually hot.
  • The mantel on my fireplace is unusually hot.
  • The temperature reading on my hand-held transmitter does not match my house wall thermostat. Why?
  • What is an IPI ignition system?
  • What’s the best way to start a fire in my fireplace?
  • Why am I feeling a cold draft from my fireplace?
  • Why do I have blue flames?
  • Why will the blower not turn on right away?
  • Will my gas hearth product still burn if I lose electricity to my home?
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